Software Alternatives, Accelerators & Startups

HelpScout VS Nots.io

Compare HelpScout VS Nots.io and see what are their differences

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Nots.io logo Nots.io

Keep your documentation up-to-date | Nots.io
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Nots.io Landing page
    Landing page //
    2021-02-25

Nots.io is a SaaS for engineering teams aimed to help keep project docs up-to-date by linking them to the source code.

Often times company’s docs and internal knowledge pile up in some knowledge base, wiki, google docs or simply in md files in the repo. And after a while, everything turns into a mess. It’s hard to find the right document, determine whether it actually covers the code developers are working on right now. When you find something, it’s tedious to detect if the document is not outdated and everybody can trust it.

With Nots.io it’s possible to link any type of doc directly with the code. Make a short note or full-blown markdown spec right at the site. Choose image, PDF, GoogleDoc file. Import description and discussion from GitHub pull request. Get links from jira issue numbers. We know that docs could be spread across many places. Now select several lines of code, whole file, commit or branch and link the doc you have with the code. Now all docs have a clear scope. It’s easy to discover what is documented right from the IDE or from our site.

We also track the relevance of each added document. When the code behind the doc changes, we decrease its relevance factor (we call it the fresh-rate). This answers whether the doc is fresh today, and you may rely on it. All this keeps the documentation up-to-date.

HelpScout

$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-

Nots.io

Website
nots.io
$ Details
freemium $49.0 / Monthly (per project)
Platforms
Browser
Release Date
2019 September

Category Popularity

0-100% (relative to HelpScout and Nots.io)
Customer Support
100 100%
0% 0
Documentation
0 0%
100% 100
Help Desk
100 100%
0% 0
Documentation As A Service & Tools

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Nots.io

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Nots.io Reviews

We have no reviews of Nots.io yet.
Be the first one to post

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Nots.io mentions (0)

We have not tracked any mentions of Nots.io yet. Tracking of Nots.io recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpScout and Nots.io, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DocBook - DocBook is a schema (available in several languages including RELAX NG, SGML and XML DTDs, and W3C...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Text::Amuse - Markup language for AMuseWiki.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Groff - The groff (GNU troff) software is a typesetting package which reads plain text mixed with...