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HelpScout VS Listmonk

Compare HelpScout VS Listmonk and see what are their differences

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  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Listmonk logo Listmonk

Send e-mail campaigns from a powerful dashboard. High performance and features packed into one app.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Listmonk Landing page
    Landing page //
    2023-03-24

HelpScout videos

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Listmonk videos

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Listmonk

Category Popularity

0-100% (relative to HelpScout and Listmonk)

HelpScout

Listmonk

Customer Support
100 100%
Customer Support
0% 0
Email Marketing
0 0%
Email Marketing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Newsletter Marketing
0 0%
Newsletter Marketing
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Listmonk

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Listmonk Reviews

We have no reviews of Listmonk yet.
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Social recommendations and mentions

Based on our record, Listmonk seems to be a lot more popular than HelpScout. While we know about 24 links to Listmonk, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Listmonk mentions (24)

  • Bots Invaded My Newsletter. Here's How I Fought Back with ML ⚔️ 🤖
    I have mainly name and email fields in the newsletter signup and there is no verification. Then I manually blacklisted all the bots in the email service Listmonk. - Source: dev.to / 2 months ago
  • My Open-Source toolkit for 2024
    Listmonk – An open-source alternative to Mailchimp just released version 3. It’s great as a stand-alone newsletter. Also seems like a low lift for capturing leads for side projects. - Source: dev.to / 4 months ago
  • Show HN: I built a tool to send 10k emails for $1 via AWS
    Here is another great self hosted solution that I came across. Really high performance (written in Go). No affiliation but well done open source product. https://listmonk.app. - Source: Hacker News / 5 months ago
  • Show HN: Dittofeed – 1-Click deploy, self-host Mailchimp alternative
    Hey, looks very cool! If you could share a comparison against Listmonk[1], that'd be useful. All the best! [1]: https://listmonk.app. - Source: Hacker News / 9 months ago
  • Show HN: CreatorKit – self-host OSS alternative to Mailchimp
    It seems that the license not MIT or GPL. The Git repository is here https://github.com/ServiceStack/CreatorKit I use Listmonk and it have no complaints website: https://listmonk.app/ repo: https://github.com/knadh/listmonk. - Source: Hacker News / 11 months ago
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What are some alternatives?

When comparing HelpScout and Listmonk, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Sendy - Sendy is a self hosted newsletter app that sends emails 100x cheaper via Amazon SES

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

TinyLetter - Start writing your own newsletter instantly.

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