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HelpScout VS Lets Chat

Compare HelpScout VS Lets Chat and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
  1. » Base Details
  2. » Reviews
  3. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Lets Chat logo Lets Chat

Open source self-hosted chat app for small teams
  • HelpScout Landing page
    Landing page //
    2023-07-14
Not present

Category Popularity

0-100% (relative to HelpScout and Lets Chat)

HelpScout

Lets Chat

Help Desk
100 100%
Help Desk
0% 0
Communication
0 0%
Communication
100% 100
Customer Support
100 100%
Customer Support
0% 0
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100

User comments

Share your experience with using HelpScout and Lets Chat. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Lets Chat

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Lets Chat Reviews

Top 10 Team Chat Software for a Self-Hosted environment specifically designed for Large Enterprises
Yours is a small team and want to have a full-scale control over your team collaboration. Then Lets Chat is the right self-hosted tool exclusively made for small teams. It runs on Node.js and MongoDB and deployed easily at your local servers. It supports Docker and Vagrant platform installations. Lets Chat has some interesting features; private/password protected rooms,...
Source: www.troopmessenger.com

Social recommendations and mentions

Based on our record, HelpScout should be more popular than Lets Chat. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Lets Chat mentions (1)

  • Looking for a good, compatible, simple to host chat program.
    If Let's Chat used PHP and MySQL, it'd be perfect, but it uses MongoDB, which I can't use, and even if I could use it, I don't know how I'd configure it. Source: about 3 years ago

What are some alternatives?

When comparing HelpScout and Lets Chat, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Rocket.Chat - Rocket.Chat is a Web Chat Server, developed in JavaScript, using the Meteor fullstack framework.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Twilio - Brings voice and messaging to your web and mobile applications.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Mattermost - Mattermost is an open source alternative to Slack.

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