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HelpScout VS Juphy

Compare HelpScout VS Juphy and see what are their differences

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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Juphy logo Juphy

Manage all your social media conversations, comments, reviews, and support requests in a single, shared inbox. Boost Sales on Social Channels via Messaging.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Juphy Landing page
    Landing page //
    2023-06-09

Easily manage all social conversations, identify potential buyers, and increase sales on your customers’ favorite platforms like Facebook, Whatsapp, and Instagram. Quickly reply to all messages, comments, mentions, reviews, and tags with a high purchase intent. Start conversations with potential buyers and generate leads on social channels.

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Edit details

Juphy

Website
juphy.com
Pricing URL
Official Juphy Pricing
$ Details
freemium
Platforms
Windows Mac OSX iOS Android
Edit details

HelpScout features and specs

No features have been listed yet.

Juphy features and specs

  • Social Inbox: Yes
  • OpenAI Integration: Yes
  • Conversion Tracking: Yes
  • Social CRM: Yes
  • Website Chat Widget: Yes
  • Whatsapp Business Integration: Yes
  • Meta Ads Comments: Yes
  • Team Collaboration: Yes
  • Reports: Yes
  • Canned Responses: Yes
  • Automation Rules: Yes
  • Workspaces: Yes
  • White Label: Yes

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Juphy videos

+ Add

One Inbox for Instagram, Twitter, YouTube & Facebook - Juphy Review

More videos:

  • Review - Unified inbox to respond to all your social media accounts in JUPHY
  • Review - Juphy: Social Inbox Management For Your Team (Onboarding and Review)

Category Popularity

0-100% (relative to HelpScout and Juphy)

HelpScout

Juphy

Help Desk
96 96%
Help Desk
4% 4
Productivity
0 0%
Productivity
100% 100
Customer Support
96 96%
Customer Support
4% 4
Social Media Tools
0 0%
Social Media Tools
100% 100

User comments

Share your experience with using HelpScout and Juphy. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Juphy

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Juphy Reviews

We have no reviews of Juphy yet.
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Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Juphy mentions (0)

We have not tracked any mentions of Juphy yet. Tracking of Juphy recommendations started around Apr 2021.

What are some alternatives?

When comparing HelpScout and Juphy, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Front - multi-channel inbox service for collaborative teams

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Helpwise - Shared inbox for your team email addresses

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Hiver - Manage Customer Support, Sales and Projects right from your Gmail inbox. Collaborate with Shared Labels, Shared Contacts, email notes, email reminders and email templates

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