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HelpScout VS Innago

Compare HelpScout VS Innago and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Innago logo Innago

Innago offers a cloud-based property management platform for landlords with small to midsize property portfolios. Innago is 100% free to use and comes with a long list of affordable features.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Innago Landing page
    Landing page //
    2022-12-27

Innago offers a cloud-based property management platform for landlords of all sizes. With Innago, users can collect rent, manage leases, collect signatures, and manage tenants.

Landlords can collect rent via ACH or credit cards. Users can set rents, configure late fees, waive fees if needed, and manage recurring charges like parking fees and utility bills. Email reminders are sent to tenants before rent is due when rent is due, and if a payment is late. Innago also includes invoice generation, late fee assessment, account deposits, and invoice tracking. Multiple bank accounts are supported.

E-signature tools let tenants sign leases remotely from mobile or desktop devices. Landlords and tenants can access documents remotely as well, built-in lease templates allow users to configure rental amounts, lease dates, and pet addendums. Users can also add, remove, and sublease tenants. Communication tools let users contact individuals or entire properties.

Our mission is to make renting simple, accessible, and affordable for landlords of any size.

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-
Edit details

Innago

Website
innago.com
Pricing URL
Official Innago Pricing
$ Details
free
Platforms
Browser Windows Web Mobile
Release Date
2017 January
Edit details

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Innago videos

+ Add

#DoorGrowShow | Managing Tenants More Effectively with Dave Spooner of Innago

More videos:

  • Review - Innago Techxpert Webinar with Dave Spooner

Category Popularity

0-100% (relative to HelpScout and Innago)

HelpScout

Innago

Help Desk
100 100%
Help Desk
0% 0
Property Management
0 0%
Property Management
100% 100
Customer Support
100 100%
Customer Support
0% 0
Rental Property Management
0 0%
Rental Property Management
100% 100

Questions and Answers

As answered by people managing HelpScout and Innago.

What makes your product unique?

Innago's answer:

We’ve built our software from the ground up with small and large, independent landlords in mind. Since the very beginning, we’ve been meeting with property owners for direct feedback on which features matter and which don’t. We’re proud to say that we have a product our landlords and their tenants love. Innago is also free to use for landlords and property owners, yes you read that right! Our entire suite of features, from online rent collection to tenant screening, comes at no cost to landlords. We also know independent landlords and property managers pride themselves on their hands-on approach, and we do too. That’s why every one of our clients gets a personal account representative for themselves and their tenants.

Why should a person choose your product over its competitors?

Innago's answer:

Too many property management applications are overwhelming, bloated with unnecessary features that drive up the cost and turn their software “solution” into a software problem. From day one, we've met and collaborated with landlords of all sizes to produce software that is free, effective, and efficient.

How would you describe your primary audience?

Innago's answer:

Property owners and landlords of all sizes.

User comments

Share your experience with using HelpScout and Innago. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Innago

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Innago Reviews

We have no reviews of Innago yet.
Be the first one to post

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Innago mentions (0)

We have not tracked any mentions of Innago yet. Tracking of Innago recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpScout and Innago, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

AppFolio - AppFolio is the premier online property management software for modern residential and rental property managers. Try it free today.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Yardi Voyager - Voyager is software for managing properties and the people who live there. The software is developed by Yardi, a company founded in 1984 that specializes in property management software. Read more about Yardi Voyager.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rezlynx PMS - Next generation cloud based PMS. Rezlynx is PCI compliant, and suitable for any sized hotel or group. It streamlines processes and is seamlessly integrated.

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