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HelpScout VS Huginn

Compare HelpScout VS Huginn and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Huginn logo Huginn

Build agents that monitor and act on your behalf. Your agents are standing by!
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Huginn Landing page
    Landing page //
    2023-08-05

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Huginn videos

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Helly Hansen: Odin Huginn Review with Ben Ford

More videos:

  • Review - The Odin Huginn Pant reviewed by Marcus Caston
  • Review - Helly Hansen Odin Huginn Pant
  • Demo - Introduction to Huginn

Category Popularity

0-100% (relative to HelpScout and Huginn)

HelpScout

Huginn

Customer Support
100 100%
Customer Support
0% 0
Web Service Automation
0 0%
Web Service Automation
100% 100
Help Desk
100 100%
Help Desk
0% 0
Automation
0 0%
Automation
100% 100

User comments

Share your experience with using HelpScout and Huginn. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Huginn

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Huginn Reviews

10 n8n.io Alternatives
Huginn is a secure web-based site that enables its global users to automate tasks and assists them in making fewer mistakes and becoming more productive. You can remove the frustration of getting yourself indulged in things that are comparatively less prior or unnecessary. All you need to do is set it up, deploy it to monitor data, and let it do the rest. It encourages...
Source: www.justalternativeto.com

Social recommendations and mentions

Based on our record, Huginn seems to be a lot more popular than HelpScout. While we know about 65 links to Huginn, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Huginn mentions (65)

  • IFTTT is killing its pay-what-you-want Legacy Pro plan
    Https://n8n.io/, https://github.com/huginn/huginn, https://automatisch.io/, https://www.activepieces.com/ and theres a lot more... I've used n8n, node-red, and huginn (a while back), but imo n8n has been the simplest off the shelf. - Source: Hacker News / 4 months ago
  • Rabbit R1, Designed by Teenage Engineering
    The device itself is really cute. I'm not sure about handing oauth tokens to all my accounts to a third party for them to run huginn/selenium on a backend that might not be online for more than a year. I'm barely comfortable with Alexa having a connection to my iTunes for podcasts. What happens when Uber or whoever decides to throw a captcha between Rabbit and the web frontend? I'd like to see it do more than help... - Source: Hacker News / 5 months ago
  • Pipe Dreams: The life and times of Yahoo Pipes
    I skipped to chapter 9 in the article ("Clogged"), and it looked like Pipes failed because it didn't have a large enough team or a well-defined mission. As a result they couldn't offer a super robust product that would lure in enterprise users. "You could not purchase some number of guaranteed-to-work Pipes calls per month" is the quote from the article. The reason I think that interesting is because that's the... - Source: Hacker News / 6 months ago
  • Ask HN: What is the correct way to deal with pipelines?
    "correct" is a value judgement that depends on lots of different things. Only you can decide which tool is correct. Here are some ideas: - https://camel.apache.org/ - https://www.windmill.dev/ Your idea about a queue (in redis, or postgres, or sqlite, etc) is also totally valid. These off-the-shelf tools I listed probably wouldn't give you a huge advantage IMO. - Source: Hacker News / 9 months ago
  • Are you using Huginn? If so do you have any latest documentation?
    Huginn (https://github.com/huginn/huginn) has like some 39K stars on Github and the use cases it covered looks good. Source: 10 months ago
View more

What are some alternatives?

When comparing HelpScout and Huginn, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

n8n.io - Free and open fair-code licensed node based Workflow Automation Tool. Easily automate tasks across different services.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ifttt - IFTTT puts the internet to work for you. Create simple connections between the products you use every day.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zapier - Connect the apps you use everyday to automate your work and be more productive. 1000+ apps and easy integrations - get started in minutes.

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