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HelpScout VS HelpHero

Compare HelpScout VS HelpHero and see what are their differences

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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

HelpHero logo HelpHero

The onboarding & help experience your users deserve. 🤔👉💡
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • HelpHero Landing page
    Landing page //
    2023-09-06

Guide your users to success with HelpHero's easy-to-use and affordable software platform. Build interactive tours and walkthroughs to enhance user onboarding and and experience. Boost new feature adoption and user engagement with contextual hints, prompts, announcements and more. No coding or design experience required. Easy editing and customization. Unlimited tours, hotspots, checklists and team members. Visit https://helphero.co/ to learn more about our free 14-day trial.

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Edit details

HelpHero

Website
helphero.co
Pricing URL
Official HelpHero Pricing
$ Details
paid Free Trial $55.0 / Monthly (Up to 1,000 active users)
Edit details

HelpScout features and specs

No features have been listed yet.

HelpHero features and specs

  • Easy editing and customization: No coding or design experience required
  • User onboarding checklists: Guide customers through onboarding and increase conversion rates
  • Hotspots: On-demand contextual hints to highlight product features or drive user behaviour
  • Measure and optimize performance: Track conversion rates and identify opportunities for improving user experience
  • Advanced personalization and targeting: Configure content to target specific users
  • Full access: All plans come with advanced features like custom CSS, API access, multi-page tours and more
  • No restrictions: Unlimited tours, hotspots, checklists, team members

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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HelpHero videos

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HelpHero Demo

Category Popularity

0-100% (relative to HelpScout and HelpHero)

HelpScout

HelpHero

Customer Support
98 98%
Customer Support
2% 2
User Onboarding And Engagement
0 0%
User Onboarding And Engagement
100% 100
Help Desk
100 100%
Help Desk
0% 0
User Engagement
0 0%
User Engagement
100% 100

User comments

Share your experience with using HelpScout and HelpHero. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and HelpHero

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

HelpHero Reviews

We have no reviews of HelpHero yet.
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Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

HelpHero mentions (0)

We have not tracked any mentions of HelpHero yet. Tracking of HelpHero recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpScout and HelpHero, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

UserGuiding - Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Usetiful - Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention.

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