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HelpScout VS Google Voice

Compare HelpScout VS Google Voice and see what are their differences

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Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster. featured
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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Google Voice logo Google Voice

Google Voice gives you one number for all your phones, voicemail organized in an email format, free...
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Google Voice Landing page
    Landing page //
    2021-09-12

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Google Voice videos

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Why I Use Google Voice

More videos:

  • Tutorial - Google Voice Tutorial 2019 - Quick Start
  • Review - Google Voice Review

Category Popularity

0-100% (relative to HelpScout and Google Voice)

HelpScout

Google Voice

Help Desk
100 100%
Help Desk
0% 0
Communication
0 0%
Communication
100% 100
Customer Support
100 100%
Customer Support
0% 0
VoIP
0 0%
VoIP
100% 100

User comments

Share your experience with using HelpScout and Google Voice. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Google Voice

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Google Voice Reviews

10 Best Business VoIP Phone Services for Small Businesses (2020)
Google Voice is a flexible business phone service. However, it has fewer options when compared to a fully virtual phone system. It’s handy for smart phone users and business owners using devices that support Google products.
Source: www.isitwp.com
Compare 5 Best Virtual Phone Number Providers for Your Businesses in 2018
Google voice is a known name in this field which provides call forwarding, dialing and voice-mail services. It was established by Google on March 11, 2009. It provides U.S based telephone number from which the user can choose an arsenal of numbers in their selected locality absolutely free. Almost all calls made from U.S and Canada to each other is free. You can use Google...
Source: www.digifloor.com

Social recommendations and mentions

Based on our record, Google Voice should be more popular than HelpScout. It has been mentiond 20 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Google Voice mentions (20)

  • Need help with phone bill
    If you can post this you can use https://voice.google.com/about . Call them and tell them , you need to wait to the next pay day to pay your phone bill and be able to accept text messages. Source: 9 months ago
  • I’m frustrated with GV, calling issues
    Have you tried connecting via the Google Voice website on a PC to see if you're having the same issues? Source: 12 months ago
  • What do I do if a cute stranger asks for my number?
    Get yourself a Google voice phone number! Then you can give out that number and have it forward calls to your real number and preserve some anonymity. Source: about 1 year ago
  • Kik is the absolute worst - here's what's better
    You can be completely anonymous by using a google voice number to sign up: https://voice.google.com/about. Source: over 1 year ago
  • Fake mobile numbers?
    This one but idk if it works for OP's problem. Source: over 1 year ago
View more

What are some alternatives?

When comparing HelpScout and Google Voice, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TextNow - TextNow is a mobile virtual network operator (MVNO) that provides a free phone service to users by using other cellular networks coverage.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.

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