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HelpScout VS Dynatrace

Compare HelpScout VS Dynatrace and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Dynatrace logo Dynatrace

Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Dynatrace Landing page
    Landing page //
    2023-01-14

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Dynatrace videos

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Dynatrace Demo - 5 minute getting started overview

More videos:

  • Review - How Dynatrace Works
  • Review - Dynatrace Year 2016 In Review

Category Popularity

0-100% (relative to HelpScout and Dynatrace)

HelpScout

Dynatrace

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Customer Support
100 100%
Customer Support
0% 0
Log Management
0 0%
Log Management
100% 100

User comments

Share your experience with using HelpScout and Dynatrace. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Dynatrace

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Dynatrace Reviews

Top 10 Grafana Alternatives in 2024
Dynatrace is a unified observability and security platform with amazing application management capabilities.
Source: middleware.io
Top 11 Grafana Alternatives & Competitors [2024]
Dynatrace is a comprehensive observability and application performance management (APM) platform designed for monitoring that can be used as a Grafana alternative. It offers a wide range of features and capabilities to monitor, diagnose, and optimize application performance in complex, dynamic environments.
Source: signoz.io
10 Best Grafana Alternatives [2023 Comparison]
Dynatrace is great for big businesses looking for enterprise-level monitoring. It’s great for providing essential business metrics across numerous digital platforms, and even implements casual AI to help automate complex workflows.
Source: sematext.com
5 Best DevSecOps Tools in 2023
There are many platforms that can be utilized for monitoring and alerting. Some examples are New Relic, Datadog, AWS CloudWatch, Sentry, Dynatrace, and others. Again, these providers each have pros and cons related to pricing, offering, ad vendor lock-in. So research the options to see what may possibly be best for a given situation.
Source: devopsauthority.tech
The Top 10 Website Session Recording Tools for 2022
The Dynatrace session recording software allows you to capture every contact a customer has with your website. Dynatrace has a session replay interface that offers perceptions into the actions of your customers. With the support of these insights, you can produce flawless user experiences while also unifying business and IT. You can easily discover, troubleshoot, and fix...
Source: siterecording.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Dynatrace mentions (0)

We have not tracked any mentions of Dynatrace yet. Tracking of Dynatrace recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpScout and Dynatrace, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

AppDynamics - Get real-time insight from your apps using Application Performance Management—how they’re being used, how they’re performing, where they need help.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zabbix - Track, record, alert and visualize performance and availability of IT resources

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