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HelpScout VS Digitile

Compare HelpScout VS Digitile and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Reviews
  3. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Digitile logo Digitile

A faster and better way to search and tag files with your Google Chrome browser
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Digitile Landing page
    Landing page //
    2023-03-21

Now with a single search, you can find files stored everywhere - from Google Drive, Gmail, Dropbox, Trello, Slack, Outlook and OneDrive. Digitile's Chrome Extension does the searching for you.

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-
Edit details

Digitile

Website
digitile.io
Pricing URL
Official Digitile Pricing
$ Details
freemium $10.0 / Monthly
Platforms
Browser Google Chrome
Release Date
2018 May
Edit details

Category Popularity

0-100% (relative to HelpScout and Digitile)

HelpScout

Digitile

Customer Support
100 100%
Customer Support
0% 0
File Sharing
0 0%
File Sharing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Productivity
0 0%
Productivity
100% 100

User comments

Share your experience with using HelpScout and Digitile. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Digitile

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Digitile Reviews

  1. Tag Manager

    Easy to install chrome extension to add custom file tags

    🏁 Competitors: CloudHQ
    👍 Pros:    Bulk tagging|File sharing

Social recommendations and mentions

Digitile might be a bit more popular than HelpScout. We know about 2 links to it since March 2021 and only 2 links to HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Digitile mentions (2)

  • Tagging/Labeling in Google Drive (Looking for solutions)
    I've discovered https://digitile.io/ which sits on top of a Google Drive and creates a user-friendly front-end thats highly taggable and searchable. Source: about 2 years ago
  • Unified tagging
    I don't think such a thing exists, but I'd love to know if there are ways to get close. So far the closest on the desktop is Tabbles on the desktop and Digitile in the cloud. Gmail has native email labelling. Source: over 2 years ago

What are some alternatives?

When comparing HelpScout and Digitile, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Seva - Email campaigns for creators (previous named ConvertKit)

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Bitrix24 - Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Cizeron - We are a kiosk manufacturer, providing different types of kiosks, ike digital boards,retail kiosks ,self-service kiosks. We offer budget-friendly prices and services. We provide various kiosk software. Our place is located in Coimbatore,Tamilnadu.

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