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HelpScout VS Collaborator

Compare HelpScout VS Collaborator and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Collaborator logo Collaborator

Система дистанційного навчання повного циклу із аналітикою в реальному часі та інструментами внутрішнього маркетингу.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Collaborator Landing page
    Landing page //
    2023-08-06

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Collaborator videos

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Collaborator by SmartBear – The Peer Code and Document Review Tool for Quality-Critical Teams

More videos:

  • Tutorial - How to Create a Collaborative Document Review Process with Collaborator
  • Review - Getting Started with Collaborator | SmartBear Academy

Category Popularity

0-100% (relative to HelpScout and Collaborator)

HelpScout

Collaborator

Customer Support
100 100%
Customer Support
0% 0
Education
0 0%
Education
100% 100
Help Desk
100 100%
Help Desk
0% 0
Online Learning
0 0%
Online Learning
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Collaborator

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Collaborator Reviews

7 Best Link-Building Packages for SEO (2023)
Aside from offering a wide catalog of hand-moderated websites, Collaborator covers each deal with free 3-month insurance. That means you will get a refund if your article turns out to be non-indexed or deleted during the insurance period. Extended 1-year insurance is also available.
Source: www.vaslou.com
10+ Best Guest Post Marketplace to do SEO: A-to-Z Guide for Beginners!
Collaborator is a content marketplace where you can find a platform to post your content on in a few clicks of your mouse. From media news websites to cryptocurrency sites that accept guest posts, its catalog contains thousands of trusted platforms in many different niches from around the world. To not get lost in such a variety of platforms, you can filter them by more than...
Source: www.oflox.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Collaborator mentions (0)

We have not tracked any mentions of Collaborator yet. Tracking of Collaborator recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpScout and Collaborator, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Adobe Captivate Prime LMS - Adobe Captivate Prime LMS is easy to setup and helps in delivering engaging learning experiences in a personalized manner across devices.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Udemy - Online Courses - Learn Anything, On Your Schedule

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Moodle - Moodle is the world's most popular learning management system. Start creating your online learning site in minutes!

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