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HelpScout VS Clio

Compare HelpScout VS Clio and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Clio logo Clio

Clio provides a full suite of web-based practice management tools targeted specifically at the administrative needs of sole practitioners and small firms.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Clio Landing page
    Landing page //
    2023-10-05

HelpScout videos

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Clio videos

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Renault Clio hatchback 2020 in-depth review - Carbuyer

More videos:

  • Review - Renault Clio hatchback 2013 review - CarBuyer
  • Review - Renault Clio hatchback long-term test review

Category Popularity

0-100% (relative to HelpScout and Clio)

HelpScout

Clio

Customer Support
100 100%
Customer Support
0% 0
Legal Practice Management
0 0%
Legal Practice Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Legal
0 0%
Legal
100% 100

User comments

Share your experience with using HelpScout and Clio. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Clio

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Clio Reviews

We have no reviews of Clio yet.
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Social recommendations and mentions

Clio might be a bit more popular than HelpScout. We know about 2 links to it since March 2021 and only 2 links to HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Clio mentions (2)

  • Ask HN: Who wants to be hired? (November 2022)
    Resume: https://www.linkedin.com/in/tvongaza/ Employee #1 at https://clio.com, saw them through 12 years of growth to 800+ employees & > $100m US/year revenue. Prior to that had own startup. Customer centric technologist with years in SR management roles, comfortable running teams of teams and interacting with executives and other stakeholders. Keeping an open mind of what is next - mostly having a lens to smaller... - Source: Hacker News / over 1 year ago
  • Recommendations for Law Firm Case Management Software
    Look at clio.com We have law firm that switched to them From Prolaw/Elite and are happy with it. Source: over 2 years ago

What are some alternatives?

When comparing HelpScout and Clio, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MyCase - Practice More, Manage Less.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PracticePanther - PracticePanther offers CRM, invoicing, time tracking and communication solutions for law firms.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Smokeball - Looking for law practice management software? Look no further! Smokeball case management software is exactly that & enables your small law firm to truly become paperless. ✓ Watch or book a demo today to get started!

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