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HelpScout VS Chili Piper

Compare HelpScout VS Chili Piper and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Chili Piper logo Chili Piper

Chili Piper is an intelligent calendar for Sales teams, to book their own meetings or set appointments for other teams.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Chili Piper Landing page
    Landing page //
    2023-09-28

HelpScout videos

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Chili Piper videos

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Chili Piper Concierge - Explainer

More videos:

  • Review - How Chili Piper uses the Intelligent Form Scheduler
  • Demo - How Grow Used Chili Piper to Improve MQL to Demos Scheduled by 75%

Category Popularity

0-100% (relative to HelpScout and Chili Piper)

HelpScout

Chili Piper

Customer Support
100 100%
Customer Support
0% 0
Appointment Scheduling
0 0%
Appointment Scheduling
100% 100
Help Desk
100 100%
Help Desk
0% 0
Event Scheduling
0 0%
Event Scheduling
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Chili Piper

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Chili Piper Reviews

The Best 24 Appointment Scheduling Apps and Booking Software
Chili Piper is an inbound conversion platform built for revenue teams, with features that help reps close deals faster. Chili Piper is perfect for sales teams with 5+ people. It’s for teams who are looking to book sales meetings faster, whether it be:
Source: blog.hubspot.com
The Best Alternatives to Doodle That You Should Check Out
A practical feature of Chili Piper optimizes your calendar and improves productivity. You can set appointment reminders, set buffers between meetings, and reserve time slots. Most important, it makes it easy to schedule appointments.
Source: trafft.com
The 6 Best Calendly Alternatives in 2022 (Free & Paid Options)
In the Calendly vs Chili Piper battle, Calendly works well for the individual, but Chili Piper is designed for teams that need sophisticated features.
Source: www.chilipiper.com

Social recommendations and mentions

Chili Piper might be a bit more popular than HelpScout. We know about 2 links to it since March 2021 and only 2 links to HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Chili Piper mentions (2)

  • Uncovering Frontend Data Aggregation: Our Encounter with BFF, GraphQL, and Hydration
    Our team at Chili Piper has recently started migrating our backend to a microservices architecture. As a front-end developer, I've been documenting my journey and insights while tackling the challenge of handling aggregated data in this new scenario. - Source: dev.to / over 1 year ago
  • Introvert Project Managers
    Head Sales Rep. ~ Love my job and sometimes it scares me most because I get anxious all the time especially when clients just email me for meetings and booked in 10 minutes.. I know it's my job to handle meetings and all but I hope they sometimes value someone's time. So what I do before every meeting is drink tea and meditate for a 10 or so talk to my plants and chill with my pets, also using chilipiper so that... Source: about 3 years ago

What are some alternatives?

When comparing HelpScout and Chili Piper, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Geekbot - Discover how to organise asynchronous stand up meetings in Slack and keep your team synced using Geekbot. Start your free trial today!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MeetNotes - Increase Productivity with Meeting Notes Tool. More effective minutes, Prepare Agenda, Collaborative Notes & Action Items.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Standuply - Run daily standup meetings and track your metrics in Slack

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