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HelpScout VS Chat by Stream

Compare HelpScout VS Chat by Stream and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Chat by Stream logo Chat by Stream

Build and ship in app messaging in a few hours
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Chat by Stream Landing page
    Landing page //
    2023-10-08

Category Popularity

0-100% (relative to HelpScout and Chat by Stream)

HelpScout

Chat by Stream

Help Desk
100 100%
Help Desk
0% 0
Communication
0 0%
Communication
100% 100
Customer Support
100 100%
Customer Support
0% 0
Chat SDK
0 0%
Chat SDK
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Chat by Stream

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Chat by Stream Reviews

We have no reviews of Chat by Stream yet.
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Social recommendations and mentions

Based on our record, Chat by Stream should be more popular than HelpScout. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Chat by Stream mentions (13)

  • 5 Best Instant Messaging APIs
    Stream provides APIs and chat UI components that developers can use to implement instant messaging into their web and mobile applications. - Source: dev.to / 3 months ago
  • Discord Clone Using Next.js and Tailwind - Part 1: Project setup
    We’ll use a modern web tech stack with Next.js and TailwindCSS. Based on that, we’ll build a system with Stream Chat that allows us to create servers and channels inside of them - just like in Discord. - Source: dev.to / 4 months ago
  • How to Build a Video Chat App: Types, Cost, & Must-Have Features
    Keep in mind that not every video or text-based chat SDK or API will be compatible with the structure of your existing app. That is why you and your engineers must deeply understand your app's underlying infrastructure and bandwidth required to transmit a high-quality video stream in real-time. Fortunately, many open-source projects and 3rd party vendors allow you to take a risk-free assessment of whether they are... - Source: dev.to / over 1 year ago
  • Live Commerce: Video Stream Shopping
    As existing live shopping platforms continue to tweak and improve their UX, brands can learn right alongside them how to better serve their customers with live product promotion and education. But, if your business is ready to take the plunge and develop a proprietary live commerce app with all of the bells and interactive whistles, like live chat, make sure you choose the right video, payment, and chat API partner. - Source: dev.to / over 1 year ago
  • Learn SwiftUI: 19 Essential Tutorials for Beginners
    While SwiftUI is beginner-friendly, it's also packed with design and workflow tricks to help streamline the development of top-quality user interfaces and interactions. There are additional aids to help you throughout your development journey, too. By leveraging APIs and SDKs, you can bypass complex builds for elements of your app, like chat messaging. - Source: dev.to / over 2 years ago
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What are some alternatives?

When comparing HelpScout and Chat by Stream, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SendBird - SendBird is messaging-as-a-service.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MirrorFly - World's Most Scalable Voice, Video & Chat SDK for Small, Medium & Enterprises

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

QuickBlox - Cloud communication and data backend.

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