Software Alternatives & Reviews

HelpNDoc VS Malcolm App

Compare HelpNDoc VS Malcolm App and see what are their differences

HelpNDoc logo HelpNDoc

What is HelpNDoc ? Easy to use yet powerful help authoring environment which can generate various documentation formats from a single source.

Malcolm App logo Malcolm App

Improve your customer servicing in minutes with Malcolm! At your service.
  • HelpNDoc Landing page
    Landing page //
    2021-10-15
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March

HelpNDoc features and specs

No features have been listed yet.

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

HelpNDoc videos

HelpNDoc FREE Authoring Tool - Review and Overview

More videos:

  • Review - What's new in the HelpNDoc help authoring tool version 6.3
  • Review - What's new in the HelpNDoc help authoring tool version 6.2

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to HelpNDoc and Malcolm App)
Document Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Document Management System
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing HelpNDoc and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpNDoc and Malcolm App

HelpNDoc Reviews

Best 25 Software Documentation Tools 2023
HelpNDoc is a desktop-based documentation authoring tool that allows users to create various types of documentation, including help files, manuals, and eBooks.
Source: www.uphint.com

Malcolm App Reviews

We have no reviews of Malcolm App yet.
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What are some alternatives?

When comparing HelpNDoc and Malcolm App, you can also consider the following products

Dr.Explain - Dr.Explain software is a help file authoring tool.

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

WinCHM - Creating CHM file, Make CHM file, Web Help. WinCHM Pro - Help authoring software (CHM, WebHelp, DOC, PDF) . With this powerful tool you can not only create chm file from scratch, but also convert a set of existing HTML files to a chm file.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

Zendesk Support - Social Customer Support and Help Desk and Ticketing