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Helpman VS ProProfs Knowledge Base

Compare Helpman VS ProProfs Knowledge Base and see what are their differences

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Helpman logo Helpman

Helpman provides tools to create a Knowledge Base for Intercom.

ProProfs Knowledge Base logo ProProfs Knowledge Base

ProProfs Knowledge Base is a cutting-edge knowledge management software that assists businesses to reduces support tickets by self-help and create online manuals, guides, wikis, documentation, FAQs and more.
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  • ProProfs Knowledge Base Landing page
    Landing page //
    2023-07-04

Backed by powerful technology and comprising stellar features, ProProfs Knowledge Base software helps businesses build a central knowledge base platform for their customers as well as employees. It is an effective tool that is instrumental in decreasing customer tickets significantly. Using this software, companies can enhance collaboration among their employees, train their workforce and provide a smooth onboarding to new hires. It ensures compatibility with multiple devices including mobile phones, tablets, and laptops, thus providing anytime, anywhere accessibility to users.

With its smart settings and robust integrations with tools like Google Analytics, Slack, Microsoft Azure AD, Zendesk, Helpdesk, etc., the software proves to be a powerful knowledge management tool. It also provides a wide array of themes and designs using which firms can create visually appealing help sites. Besides this, it also empowers them to enhance the security of their knowledge base by assigning roles and permissions to different users.

Helpman features and specs

  • User-Friendly Interface
    Helpman offers an intuitive and easy-to-navigate user interface, making it accessible for users of all technical levels to manage and operate efficiently.
  • Comprehensive Features
    It provides a wide range of features for customer support, including ticketing systems, live chat, and automated workflows, which help streamline support operations.
  • Customization Options
    Helpman allows users to customize the platform to better meet their specific organizational needs, offering flexibility with branding and workflow settings.
  • Integration Capabilities
    The platform integrates seamlessly with various third-party applications and tools, enhancing its functionality and allowing for a more cohesive support environment.

Possible disadvantages of Helpman

  • Cost
    Helpman can be expensive, especially for smaller businesses or startups, which might find it challenging to justify the investment compared to more affordable options.
  • Steep Learning Curve for Advanced Features
    While the basic features are user-friendly, some of the more advanced functionalities might require additional training or support for efficient use.
  • Limited Offline Support
    Helpman is predominantly a web-based platform, meaning its offline capabilities are limited, which could be an issue for users needing consistent access in areas with unreliable internet.
  • Customization Complexity
    While offering customization is a pro, the complexity involved in configuring some of these options may be daunting for less tech-savvy users.

ProProfs Knowledge Base features and specs

  • Ease of Use
    ProProfs Knowledge Base is known for its user-friendly interface, making it accessible for users of all skill levels.
  • Customizable Templates
    The platform offers a wide range of customizable templates, allowing users to create a knowledge base that suits their brand and needs.
  • Integration Capabilities
    ProProfs Knowledge Base can integrate with numerous other tools and platforms, such as Salesforce, Zendesk, Google Analytics, and more.
  • Collaboration Features
    The platform allows multiple team members to collaborate simultaneously, facilitating easy content creation and editing.
  • Robust Analytics
    ProProfs provides detailed analytics and reporting tools to help users understand how their knowledge base is being used and how it can be improved.
  • Security Features
    The platform offers strong security features, including single sign-on (SSO) and role-based access control, to protect sensitive information.
  • 24/7 Customer Support
    ProProfs offers round-the-clock customer support, including live chat, email, and phone support, to assist users whenever needed.

Possible disadvantages of ProProfs Knowledge Base

  • Pricing
    Some users find the pricing of ProProfs Knowledge Base to be on the higher side compared to other knowledge management solutions.
  • Learning Curve for Advanced Features
    While the platform is generally easy to use, some advanced features may require a steeper learning curve.
  • Limited Offline Accessibility
    ProProfs Knowledge Base primarily functions online, which can be a limitation for users who require offline access.
  • Customization Constraints
    Although the templates are customizable, some users find the level of customization to be limited, particularly in more advanced design aspects.
  • Occasional Performance Issues
    Some users have reported occasional performance issues, such as slow loading times or downtime, especially during peak usage.

Helpman videos

+ Add

Coffee Reviews - Ep.2 - Helpman, Groningen

ProProfs Knowledge Base videos

+ Add

How to Create a Stunning Knowledge Base in 5 Minutes

More videos:

  • Review - ProProfs Knowledge Base Software Overview | Create Online Knowledge Base, FAQ, etc.

Category Popularity

0-100% (relative to Helpman and ProProfs Knowledge Base)

Helpman

ProProfs Knowledge Base

Marketing Automation
100 100%
Marketing Automation
0% 0
Knowledge Management
0 0%
Knowledge Management
100% 100
Workflow Automation
100 100%
Workflow Automation
0% 0
Customer Support
13 13%
Customer Support
87% 87

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Helpman and ProProfs Knowledge Base

Helpman Reviews

We have no reviews of Helpman yet.
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ProProfs Knowledge Base Reviews

  1. Amit Yadav
    · Product Growth at TechWise ·
    Completely impressed with Its internal knowledge base and collaboration feature

    I wanted a knowledge base solution for my internal team to coordinate and collectively work together. ProProfs helps to bring teams together to collaborate on ideas. Now we can easily share our information with anybody within the team easily.

    Best features: We are using it for the last 1.5 years and found some best feature in our uses- - Roles and Permissions, - Integrations with multiple tools, - It's reporting feature

Best 25 Software Documentation Tools 2023
ProProfs Knowledge Base is a cloud-based knowledge base software that allows teams to create, manage, and share documentation and knowledge base articles for internal or external use.
Source: www.uphint.com
19 Best Online Documentation Software & Tools for 2023
ProProfs Knowledge Base is packed with out-of-the-box features that assist you in every step of the document creation process right from authoring and editing to designing and finally publishing. This tool is pretty simple to use and requires zero coding skills to get started.
Source: www.proprofskb.com

What are some alternatives?

When comparing Helpman and ProProfs Knowledge Base, you can also consider the following products

statuspage - A simple self-hosted status page site with an API written in Django under the BSD license.

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

FreshStatus - Better status pages in 1-click, FREE FOREVER

HelpJuice - Helpjuice offers powerful, easy-to-use knowledge base software designed to help teams reduce support emails by up to 50%, improve internal collaboration, and create happier customers. It's trusted by companies worldwide to streamline knowledge sharin

YUNO - YUNO is a web data driven company focussed on solving customer challenges in web data discovery and extraction space.

Kbee - Create a wiki in 5 minutes Kbee turns your Google Drive folders into a fast, searchable wiki for you and your team.

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