Software Alternatives, Accelerators & Startups

HelpKit VS ProProfs Knowledge Base

Compare HelpKit VS ProProfs Knowledge Base and see what are their differences

HelpKit logo HelpKit

HelpKit is the best way to create a self-service knowledge base with Notion. It's super fast, optimized for search engines and it also has a embeddable web widget that you can be installed on your website.

ProProfs Knowledge Base logo ProProfs Knowledge Base

ProProfs Knowledge Base is a cutting-edge knowledge management software that assists businesses to reduces support tickets by self-help and create online manuals, guides, wikis, documentation, FAQs and more.
  • HelpKit Landing page
    Landing page //
    2022-06-30

HelpKit is the perfect tool for creating your knowledge base, help center or documentation in the shortest possible time. It is powered by the best content management system in the world: Notion.

You write your help articles in Notion and HelpKit takes care of the rest. It's as simple as that. HelpKit is powerful, flexible, and allows you to create and maintain a knowledge base that lasts.

You can also embed a ๐ŸŽ›๏ธ Widget on your website to provide customer support any time they need it. HelpKit is also optimized for ๐Ÿ” SEO so that search engines easily find your website. Oh, and did we tell you that HelpKit pages load up ๐Ÿ’จ faster than default Notion pages as well?! ๐Ÿ˜Ž

Creating content, answering questions, and adding tutorial videos has never been easier. There's no need for coding or technical knowledge, just sign up and get started!

  • ProProfs Knowledge Base Landing page
    Landing page //
    2023-07-04

Backed by powerful technology and comprising stellar features, ProProfs Knowledge Base software helps businesses build a central knowledge base platform for their customers as well as employees. It is an effective tool that is instrumental in decreasing customer tickets significantly. Using this software, companies can enhance collaboration among their employees, train their workforce and provide a smooth onboarding to new hires. It ensures compatibility with multiple devices including mobile phones, tablets, and laptops, thus providing anytime, anywhere accessibility to users.

With its smart settings and robust integrations with tools like Google Analytics, Slack, Microsoft Azure AD, Zendesk, Helpdesk, etc., the software proves to be a powerful knowledge management tool. It also provides a wide array of themes and designs using which firms can create visually appealing help sites. Besides this, it also empowers them to enhance the security of their knowledge base by assigning roles and permissions to different users.

HelpKit features and specs

  • Ease of Use
    HelpKit provides a user-friendly interface that allows users to quickly set up and manage their documentation without needing extensive technical knowledge.
  • Integration with Notion
    The platform seamlessly integrates with Notion, allowing users to easily turn Notion pages into a help center or documentation site.
  • Customization
    HelpKit offers customization options that enable users to tailor the appearance and structure of their help center to better match their brand.
  • SEO Optimization
    The platform is designed with SEO in mind, helping users ensure their content is indexed and ranks well in search engines, improving discoverability.
  • Responsive Design
    HelpKit's design ensures that the help centers are responsive and look good on all devices, enhancing accessibility for users.

Possible disadvantages of HelpKit

  • Dependency on Notion
    As HelpKit relies on Notion integration, users without a Notion account may find the platform less useful or accessible.
  • Limited Advanced Features
    For organizations seeking highly advanced or specific features beyond standard help documentation, HelpKit may not offer all necessary options.
  • Cost
    Using HelpKit could entail additional costs, especially for premium features or larger teams, which might be a concern for smaller businesses or startups.
  • Learning Curve for New Users
    While the platform is user-friendly, individuals unfamiliar with similar tools or Notion may experience a learning curve initially.
  • Feature Updates
    Some users might find the frequency or pace of feature updates and improvements slower compared to other platforms that offer more rapid development cycles.

ProProfs Knowledge Base features and specs

  • Ease of Use
    ProProfs Knowledge Base is known for its user-friendly interface, making it accessible for users of all skill levels.
  • Customizable Templates
    The platform offers a wide range of customizable templates, allowing users to create a knowledge base that suits their brand and needs.
  • Integration Capabilities
    ProProfs Knowledge Base can integrate with numerous other tools and platforms, such as Salesforce, Zendesk, Google Analytics, and more.
  • Collaboration Features
    The platform allows multiple team members to collaborate simultaneously, facilitating easy content creation and editing.
  • Robust Analytics
    ProProfs provides detailed analytics and reporting tools to help users understand how their knowledge base is being used and how it can be improved.
  • Security Features
    The platform offers strong security features, including single sign-on (SSO) and role-based access control, to protect sensitive information.
  • 24/7 Customer Support
    ProProfs offers round-the-clock customer support, including live chat, email, and phone support, to assist users whenever needed.

Possible disadvantages of ProProfs Knowledge Base

  • Pricing
    Some users find the pricing of ProProfs Knowledge Base to be on the higher side compared to other knowledge management solutions.
  • Learning Curve for Advanced Features
    While the platform is generally easy to use, some advanced features may require a steeper learning curve.
  • Limited Offline Accessibility
    ProProfs Knowledge Base primarily functions online, which can be a limitation for users who require offline access.
  • Customization Constraints
    Although the templates are customizable, some users find the level of customization to be limited, particularly in more advanced design aspects.
  • Occasional Performance Issues
    Some users have reported occasional performance issues, such as slow loading times or downtime, especially during peak usage.

Analysis of ProProfs Knowledge Base

Overall verdict

  • ProProfs Knowledge Base is a well-regarded tool for creating and managing knowledge bases.

Why this product is good

  • User-Friendly Interface: ProProfs Knowledge Base offers an intuitive and easy-to-navigate interface, making it suitable for users of all technical levels.
  • Comprehensive Features: The platform includes a range of features like customizable templates, version control, and advanced search options.
  • Collaboration Tools: It supports collaboration among team members, allowing multiple users to work on content simultaneously.
  • Integration Capabilities: The tool integrates well with other platforms and tools, such as Google Analytics, Freshdesk, and Zendesk.
  • Reliable Support: ProProfs offers 24/7 customer support, ensuring users can get help whenever they need it.

Recommended for

  • Small to Large Enterprises: Companies looking to streamline their internal processes and improve support efficiency.
  • Customer Support Teams: Teams that need a reliable knowledge base for storing and sharing frequently asked questions and support solutions.
  • Training and Onboarding: Organizations that require a centralized resource for training materials and onboarding documentation.
  • Content Managers: Professionals tasked with organizing and maintaining a repository of information for various users.

HelpKit videos

How to Create a Knowledge Base with Notion

More videos:

  • Tutorial - InvitePay HelpKit | How To Do Survey Tasks

ProProfs Knowledge Base videos

How to Create a Stunning Knowledge Base in 5 Minutes

More videos:

  • Review - ProProfs Knowledge Base Software Overview | Create Online Knowledge Base, FAQ, etc.

Category Popularity

0-100% (relative to HelpKit and ProProfs Knowledge Base)
Knowledge Base
100 100%
0% 0
Knowledge Management
0 0%
100% 100
Help Desk
38 38%
62% 62
Customer Support
29 29%
71% 71

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpKit and ProProfs Knowledge Base

HelpKit Reviews

We have no reviews of HelpKit yet.
Be the first one to post

ProProfs Knowledge Base Reviews

  1. Amit Yadav
    ยท Product Growth at TechWise ยท
    Completely impressed with Its internal knowledge base and collaboration feature

    I wanted a knowledge base solution for my internal team to coordinate and collectively work together. ProProfs helps to bring teams together to collaborate on ideas. Now we can easily share our information with anybody within the team easily.

    Best features: We are using it for the last 1.5 years and found some best feature in our uses- - Roles and Permissions, - Integrations with multiple tools, - It's reporting feature

    ๐Ÿ Competitors: ServiceNow, Bitrix24, HelpCrunch, HelpJuice, Tettra

Best 25 Software Documentation Tools 2023
ProProfs Knowledge Base is a cloud-based knowledge base software that allows teams to create, manage, and share documentation and knowledge base articles for internal or external use.
Source: www.uphint.com
19 Best Online Documentation Software & Tools for 2023
ProProfs Knowledge Base is packed with out-of-the-box features that assist you in every step of the document creation process right from authoring and editing to designing and finally publishing. This tool is pretty simple to use and requires zero coding skills to get started.

Social recommendations and mentions

Based on our record, HelpKit seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpKit mentions (2)

  • How Dominik Sobe got his micro-SaaS Helpkit to $2500 MRR in 6 months.
    The idea he settled on was Helpkit โ€“ an app that turns Notion documents into a beautiful help centre website. Source: about 3 years ago
  • How to get notion page content using the notion page public url?
    I came across few notion based services where they ask you to paste your page's public URL & then somehow they get the page data. As of now I am using notion API to get the content of the page, so the user needs to connect notion before I can access their page content which is not the case in services like Potion & helpkit.so . Source: over 3 years ago

ProProfs Knowledge Base mentions (0)

We have not tracked any mentions of ProProfs Knowledge Base yet. Tracking of ProProfs Knowledge Base recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpKit and ProProfs Knowledge Base, you can also consider the following products

Stonly - Create interactive step-by-step guides

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

Notaku - Create your startup essential websites using Notion as CMS

HelpJuice - Helpjuice offers powerful, easy-to-use knowledge base software designed to help teams reduce support emails by up to 50%, improve internal collaboration, and create happier customers. It's trusted by companies worldwide to streamline knowledge sharin

Slab - Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.