Software Alternatives & Reviews

HelpDesk VS Obsidian.md

Compare HelpDesk VS Obsidian.md and see what are their differences

HelpDesk logo HelpDesk

HelpDesk is a powerful and affordable ticketing system and help desk software for effortless customer support. Get started for free, no credit card required.

Obsidian.md logo Obsidian.md

A second brain, for you, forever. Obsidian is a powerful knowledge base that works on top of a local folder of plain text Markdown files.
  • HelpDesk Landing page
    Landing page //
    2023-10-14

HelpDesk is a ticketing solution that your customer support team can use to optimize their communication with customers.

With easy-to-use collaboration tools, your team can limit their efforts and multiply their positive results. HelpDesk fosters teamwork and simplifies the customer support process. Your team can use tagging and add private notes to improve cooperation and speed up the process.

All the tickets are well structured in one easy-to-navigate platform. HelpDesks provides data encryption which maximizes the security level.

  • Obsidian.md Landing page
    Landing page //
    2023-09-01

HelpDesk features and specs

  • Integrations: Zapier, LiveChat and more
  • Collaboration Tool: Private notes, Multiple mailboxes
  • Ticket management: Tags, Configurable views
  • Automation: Automated assignment, Canned responses
  • Analytics and Reporting: Ticket satisfaction and more
  • Personalize your app: Custom domain

Obsidian.md features and specs

No features have been listed yet.

HelpDesk videos

5 Best Helpdesk Software - The Best Help-Desk Software Reviews

More videos:

  • Review - FRESHDESK (HELPDESK) 2021 REVIEW

Obsidian.md videos

OBSIDIAN: Getting Started, Facts & Pricing

Category Popularity

0-100% (relative to HelpDesk and Obsidian.md)
Help Desk
100 100%
0% 0
Knowledge Management
0 0%
100% 100
Customer Support
100 100%
0% 0
Note Taking
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpDesk and Obsidian.md

HelpDesk Reviews

We have no reviews of HelpDesk yet.
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Obsidian.md Reviews

  1. The kind of software that may change your life

    Perhaps you know someone who swears by Obsidian, it may seem like a cult of overly devoted people for how passionate they are, but it's not without reason

    I've been using Obsidian for over 3 years, at a point in my life when I felt I had to handle too much information and I felt like grasping water not being able to remember everything I wanted, language learning, programming, accounting, university, daily tasks. A friend recommended it to me next to Notion (of which he is a passionate cultist priest) and I reluctantly picked it and fell in love almost immediately.

    Obsidian seems very simple, like a notepad with folder interface, similar to Sublime Text, but the ability to link files together in a Wiki style allows you to organize ideas in any way you want, one file may lead to a dozen or more ideas that are related

    If you want to do something specific, Obsidian has a plethora of community created plugins that expand the functionality, in my case, I use obsidian to organize my classes both as a teacher and as a student, using local databases, calendars, dictionaries, slides, vector graphic drawings, excel-like tables, Anki connection, podcasts, and more

    🏁 Competitors: Notion, Evernote
    👍 Pros:    Awesome community|Custom plugins|Local hosting|Beautiful themes|Highly customizable|Cloud storage|Becomes more useful over time|Markdown support
    👎 Cons:    Seems complicated/complex at first|Takes time to set up your personal workspace|Overwhelming for first time user
  2. My personal knowledge-base of choice

    I've been using Obsidian for more than a year. It's been great. I think it offer a great balance of control, flexibility and extensibility. What is more, you own your own data, that's been a must-have feature for me. I just can't imagine putting all my knowledge into something that I don't have control over.

    I think two of the most popular alternatives that people consider are Logseq and Roam Research. Although Logseq is a bit different, it's considered compatible with Obsidian. Supposedly, you can use them with a shared database (files. Both use simple text files for storage). I tried that once, a few months ago. It worked, yet it messed up a bit my Obsidian files ¯_(ツ)_/¯.

    🏁 Competitors: Logseq, Roam Research

The 6 best note-taking apps in 2024
One thing to note: Notion bills itself as an Evernote competitor for personal users. It can be—but it's too much for most people, and its offline functionality isn't the best. If you love the idea of Notion, go right ahead and try the free Personal Plan, but for me, it's really best as a team notes app or an AI-powered notes app. Something like Obsidian (which we'll look at...
Source: zapier.com
The best note-taking apps for collecting your thoughts and data
This app is the kind of thing that, if you’re into it, will have you exploring its various ins, outs, and add-ons for days and weeks on end. Obsidian uses the Markdown format for its notes (which means they can be used on a variety of other apps). Your notes and other media are kept locally in a Vault (in other words, a main folder). There are ways to sync between devices...
The best encrypted note taking apps
For a consumer coming from Evernote, Notion, OneNote, or a similar product, we would advise trying Obsidian along another product on this list as it has the largest learning curve. However, if you are an expert with markdown, experts, linking, and graph views, Obsidian could be an excellent choice. Like many other configuration options, Obsidian leaves end-to-end encryption...
Source: www.skiff.com
Supercharge Your Productivity: Three Recommended Tools for Thought
One of my AP Productivity: Cohort mentors has a powerful system pairing Obsidian with OmniFocus. In OmniFocus, he builds his project and task structures, and in Obsidian he develops and organizes the project support materials as well as other relevant information. Because it’s easy to link to an Obsidian note or an OmniFocus project, he can seamlessly navigate back and forth...
Source: medium.com
Logseq vs Roam Research vs Obsidian: which one should you choose?
Block Reference and block embeds: Adding block reference and block embeds in Logseq is simple. You use double-open parentheses (( and type to search the block you want to link. In Obsidian, you have to first add the link to the note and then use # to embed headers and ^ to embed blocks.– Obsidian also makes it hard to see the origin of block references, as they are only...
Source: medium.com

Social recommendations and mentions

Based on our record, Obsidian.md seems to be a lot more popular than HelpDesk. While we know about 1454 links to Obsidian.md, we've tracked only 3 mentions of HelpDesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpDesk mentions (3)

  • Help desk with ticketing functionality
    I'm thinking something like helpdesk.com. Source: 10 months ago
  • Is this a scam? I don’t have prime and I checked all my banking accounts.
    They like to put amazon in there somewhere, but alwways look for the last dot (.) whatever is after it is the root and then go left from there. So prime.amazon.helpdesk.com, as an example makes it look like a amazon website, but helpdesk.com is the website they want you to go to, not amazon.com. Source: about 2 years ago
  • Feshdesk Support Domain Configuration in AWS
    Hello fellow guru's. I'm currently working on configuring Freshdesk to point to a root domain in AWS Route 53. However, their configuration documents and support (who are horrible by the way), don't seem to indicate if its possible. For example, their configuration documents want me to configure my support url to be support.helpdesk.com. However, I'd prefer for my support url to be helpdesk.com. Any help would be... Source: about 3 years ago

Obsidian.md mentions (1454)

  • UX Case Study: Markdown Heading
    The closest editor that follows our first principle is Obsidian editor:. - Source: dev.to / 8 days ago
  • I switched from Notion to Obsidian
    The solution was already installed on both my computer and my phone: Obsidian. - Source: dev.to / 12 days ago
  • Why single vendor is the new proprietary
    > why does open source need to "win" Open source does not need to win. But your ability to be in control of your computer needs to be preserved. A proprietary fridge cannot control your diet, while a proprietary App Store can control what software you install on YOUR phone (unless you live in EU, hello DMA!). The tail wags the dog, so to speak. Proprietary software has also been shown to break user workflows or... - Source: Hacker News / 15 days ago
  • Replatforming from Gatsby to Zola!
    So I've had my fair share of personal websites and blogs. I have built them on stacks ranging from the most basic HTML and CSS, to hosted frameworks like Wordpress and Laravel, to the more modern single page applications built in Vue and React. For a simple content blog I think you can't go wrong with a Static Site Generator though. These days I am almost exclusively writing everything in Obsidian. Which is great... - Source: dev.to / about 1 month ago
  • Show HN: Godspeed is a fast, 100% keyboard oriented todo app for Mac
    Consider making an Obsidian[^1] plugin, or writing to Obsidian-compatible Markdown files :) [^1]: https://obsidian.md/. - Source: Hacker News / about 2 months ago
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What are some alternatives?

When comparing HelpDesk and Obsidian.md, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Joplin - Joplin is a free, open source note taking and to-do application, which can handle a large number of notes organised into notebooks. The notes are searchable, tagged and modified either from the applications directly or from your own text editor.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Notion - All-in-one workspace. One tool for your whole team. Write, plan, and get organized.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Logseq - Logseq is a local-first, non-linear, outliner notebook for organizing and sharing your personal knowledge base.