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HelpDesk VS LiveMessage from Salesforce

Compare HelpDesk VS LiveMessage from Salesforce and see what are their differences

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HelpDesk logo HelpDesk

The easiest help desk system for a team like yours.

LiveMessage from Salesforce logo LiveMessage from Salesforce

Make mobile messaging a cornerstone of customer service
  • HelpDesk Landing page
    Landing page //
    2023-10-14

HelpDesk is the easy-to-use online ticketing system that simplifies team workflows and scales seamlessly to meet the needs of any business, from small startups to large corporations. It's designed to enhance internal collaboration significantly, allowing team members to manage, assign, and resolve customer inquiries efficiently. Features like tagging, private notes, and canned responses ensure swift management of every customer interaction.

Equipped with powerful AI features, HelpDesk goes beyond traditional systems by optimizing responses and managing email and mail overload through intelligent categorization and prioritization. This makes HelpDesk a time-saver for teams with limited support staff and a superior alternative to conventional email systems, providing a structured platform that prevents information from slipping through the cracks.

With 256-bit SSL encryption to safeguard all data interactions, HelpDesk ensures a secure and reliable environment for your customer service operations.

Recognized for its value for money, HelpDesk offers comprehensive capabilities at a competitive price, making it an indispensable tool for businesses delivering exceptional customer service.

  • LiveMessage from Salesforce Landing page
    Landing page //
    2023-06-21

HelpDesk features and specs

  • Integrations
    Zapier, LiveChat and more
  • Collaboration Tool
    Private notes, Multiple mailboxes
  • Ticket management
    Tags, Configurable views
  • Automation
    Automated assignment, Canned responses
  • Analytics and Reporting
    Ticket satisfaction and more
  • Personalize your app
    Custom domain

LiveMessage from Salesforce features and specs

  • Seamless Integration
    LiveMessage integrates smoothly with other Salesforce tools, allowing for a streamlined customer service experience within the Salesforce ecosystem.
  • Multi-Channel Support
    It supports communication through various channels, including SMS and messaging apps like Facebook Messenger and WhatsApp, enabling a flexible approach to customer interactions.
  • Automated Messaging
    LiveMessage offers automated messaging, which can help reduce response times and improve service efficiency through the use of chatbots and predefined responses.
  • Enhanced Customer Engagement
    By meeting customers on their preferred platforms, LiveMessage helps companies provide personalized and responsive service, boosting overall customer satisfaction.

Possible disadvantages of LiveMessage from Salesforce

  • Cost Considerations
    Implementing LiveMessage can incur additional costs, depending on the level of integration and the specific Salesforce package your business uses.
  • Learning Curve
    Users may face a learning curve, initially requiring training to fully utilize all the features and effectively manage multi-channel communications.
  • Reliance on Internet Connectivity
    As a cloud-based solution, its performance heavily relies on stable internet connectivity, which could be a limitation in areas with poor network infrastructure.
  • Complex Setup
    Setting up LiveMessage can be complex and time-consuming, requiring integration with existing systems and proper configuration to ensure it works smoothly.

Analysis of HelpDesk

Overall verdict

  • Overall, HelpDesk is a solid choice for businesses looking to streamline their customer support processes. Its features are sufficiently robust for small to medium-sized businesses and can be tailored to specific organizational needs.

Why this product is good

  • HelpDesk (helpdesk.com) is considered a good customer support tool for several reasons. It offers a user-friendly interface with easy ticket management, automation features, and integrations with various platforms. It allows support teams to efficiently handle customer inquiries and improve response times. Furthermore, it provides comprehensive reporting tools to help analyze and optimize customer service operations.

Recommended for

    HelpDesk is recommended for small to medium-sized enterprises (SMEs) that need a reliable and intuitive platform to manage customer queries. It's particularly beneficial for companies that prioritize integration capabilities and seek to improve their customer support efficiency without implementing overly complex systems.

HelpDesk videos

+ Add

5 Best Helpdesk Software - The Best Help-Desk Software Reviews

More videos:

  • Review - FRESHDESK (HELPDESK) 2021 REVIEW

LiveMessage from Salesforce videos

No LiveMessage from Salesforce videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to HelpDesk and LiveMessage from Salesforce)

HelpDesk

LiveMessage from Salesforce

Customer Support
91 91%
Customer Support
9% 9
Help Desk
84 84%
Help Desk
16% 16
Customer Communication
0 0%
Customer Communication
100% 100
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0

User comments

Share your experience with using HelpDesk and LiveMessage from Salesforce. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, HelpDesk seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpDesk mentions (3)

  • Help desk with ticketing functionality
    I'm thinking something like helpdesk.com. Source: almost 2 years ago
  • Is this a scam? I don’t have prime and I checked all my banking accounts.
    They like to put amazon in there somewhere, but alwways look for the last dot (.) whatever is after it is the root and then go left from there. So prime.amazon.helpdesk.com, as an example makes it look like a amazon website, but helpdesk.com is the website they want you to go to, not amazon.com. Source: about 3 years ago
  • Feshdesk Support Domain Configuration in AWS
    Hello fellow guru's. I'm currently working on configuring Freshdesk to point to a root domain in AWS Route 53. However, their configuration documents and support (who are horrible by the way), don't seem to indicate if its possible. For example, their configuration documents want me to configure my support url to be support.helpdesk.com. However, I'd prefer for my support url to be helpdesk.com. Any help would be... Source: about 4 years ago

LiveMessage from Salesforce mentions (0)

We have not tracked any mentions of LiveMessage from Salesforce yet. Tracking of LiveMessage from Salesforce recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpDesk and LiveMessage from Salesforce, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HiOperator - HiOperator is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Service - Customer service issues solved for you, on demand, for free.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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