Software Alternatives & Reviews

HelpDesk VS GoToAssist

Compare HelpDesk VS GoToAssist and see what are their differences

HelpDesk logo HelpDesk

HelpDesk is a powerful and affordable ticketing system and help desk software for effortless customer support. Get started for free, no credit card required.

GoToAssist logo GoToAssist

RescueAssist, formerly GoToAssist, identifies, diagnoses & solves issues fast with our remote desktop support software. Learn more about RescueAssist today!
  • HelpDesk Landing page
    Landing page //
    2023-10-14

HelpDesk is a ticketing solution that your customer support team can use to optimize their communication with customers.

With easy-to-use collaboration tools, your team can limit their efforts and multiply their positive results. HelpDesk fosters teamwork and simplifies the customer support process. Your team can use tagging and add private notes to improve cooperation and speed up the process.

All the tickets are well structured in one easy-to-navigate platform. HelpDesks provides data encryption which maximizes the security level.

  • GoToAssist Landing page
    Landing page //
    2023-08-20

HelpDesk features and specs

  • Integrations: Zapier, LiveChat and more
  • Collaboration Tool: Private notes, Multiple mailboxes
  • Ticket management: Tags, Configurable views
  • Automation: Automated assignment, Canned responses
  • Analytics and Reporting: Ticket satisfaction and more
  • Personalize your app: Custom domain

GoToAssist features and specs

No features have been listed yet.

HelpDesk videos

5 Best Helpdesk Software - The Best Help-Desk Software Reviews

More videos:

  • Review - FRESHDESK (HELPDESK) 2021 REVIEW

GoToAssist videos

Introducing RescueAssist: Radically Refreshing Employee Support

More videos:

  • Tutorial - How to Connect with a RescueAssist Technician

Category Popularity

0-100% (relative to HelpDesk and GoToAssist)
Help Desk
100 100%
0% 0
Remote Desktop
0 0%
100% 100
Customer Support
100 100%
0% 0
Monitoring Tools
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpDesk and GoToAssist

HelpDesk Reviews

We have no reviews of HelpDesk yet.
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GoToAssist Reviews

14 Best TeamViewer Alternatives of 2022
GoToAssist was previously known as Rescue Assist. It is a product designed and developed by LogMeIn. Rescue Assist can be launched directly from a browser. You can even install it on a mobile device and a desktop computer. This makes Rescue Assist one of the best TeamViewer alternatives and, of course, of the best remote access terminals available today.
25 Best TeamViewer Alternative Software (Free/Paid) in 2021
RescueAssist is a cloud-based remote support platform. This platform is used for IT support teams and customer and support organizations. This remote desktop software for creating the Rescue brand of support products.
Source: www.guru99.com

Social recommendations and mentions

Based on our record, HelpDesk should be more popular than GoToAssist. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpDesk mentions (3)

  • Help desk with ticketing functionality
    I'm thinking something like helpdesk.com. Source: 10 months ago
  • Is this a scam? I don’t have prime and I checked all my banking accounts.
    They like to put amazon in there somewhere, but alwways look for the last dot (.) whatever is after it is the root and then go left from there. So prime.amazon.helpdesk.com, as an example makes it look like a amazon website, but helpdesk.com is the website they want you to go to, not amazon.com. Source: about 2 years ago
  • Feshdesk Support Domain Configuration in AWS
    Hello fellow guru's. I'm currently working on configuring Freshdesk to point to a root domain in AWS Route 53. However, their configuration documents and support (who are horrible by the way), don't seem to indicate if its possible. For example, their configuration documents want me to configure my support url to be support.helpdesk.com. However, I'd prefer for my support url to be helpdesk.com. Any help would be... Source: about 3 years ago

GoToAssist mentions (2)

What are some alternatives?

When comparing HelpDesk and GoToAssist, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

ConnectWise Control - ConnectWise Control is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.