HeartbeatRM
Simplehelp
Syncro
Atera
ShowMyPC
Distant Desktop
TeamViewer
NinjaOne
Freshservice
Asana
Basecamp
Redmine
Wrike
Jira Service Desk
Trello
Microsoft Operations Management Suite
HeartbeatRM is a complete remote access and support platform that allows you to manage computers located in multiple locations easily and securely. Android and iOS apps are also available to support your device management. You install a simple executable on the system you want to manage and it shows up automatically in your web console once that system has internet access. No special firewall rule configuration required. Our agent is supported on Windows and Linux operating systems. You can remotely access the user's desktop, run a console or PowerShell session, access and manage the file system, execute live commands or scripts or even schedule them to run at a specific day or time on one system or up to 100. A proxy feature is also available which allows you to access local network web resources as if you're on the remote device's local network.
HeartbeatRM FreshserviceNo features have been listed yet.
HeartbeatRM's answer
HeartbeatRM is a simple to use cloud-native remote access and management platform designed to give our users powerful control over their fleet of systems where ever they're located at without complicated configuration requirements. Whether you're a large organization with thousands of systems, an ISV trying to support your own software and system customers, or a home user just trying to support your grandparents across the country, HeartbeatRM gives you the tools you need.
Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
Simplehelp - Web based remote support software for a one time purchase with no subscription.
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
Syncro - Syncro is a fully-armed PSA + RMM + Remote platform designed specifically for MSPs.
Basecamp - A simple and elegant project management system.
Atera - The only IT management platform powered by Action AI™
Redmine - Flexible project management web application
