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Halp VS Universal Inbox by Helpwise

Compare Halp VS Universal Inbox by Helpwise and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Halp logo Halp

Slack-first ticketing for internal helpdesk

Universal Inbox by Helpwise logo Universal Inbox by Helpwise

Service your customers across multiple channels
  • Halp Landing page
    Landing page //
    2023-10-05
  • Universal Inbox by Helpwise Landing page
    Landing page //
    2023-02-15

Halp features and specs

  • Integration with Slack and Microsoft Teams
    Halp integrates seamlessly with both Slack and Microsoft Teams, making it easy for users to raise tickets and track issues within the communication platforms they already use.
  • Ease of Use
    The platform is user-friendly and designed to streamline help desk operations. Team members can quickly create, assign, and manage tickets without extensive training.
  • Automation
    Automates repetitive tasks and workflows, such as ticket creation and escalation, reducing the operational burden on IT and support teams.
  • Customizable Forms
    Provides highly customizable forms for ticket submission, allowing organizations to tailor the fields and information to their specific needs.
  • Real-time Notifications
    Offers real-time notifications and updates for team members and requesters, ensuring that everyone stays informed about the status of their tickets.

Possible disadvantages of Halp

  • Cost
    Can be expensive for small businesses or startups, especially if additional features or higher tiers of service are required.
  • Limited Standalone Functionality
    Primarily designed to work within Slack and Microsoft Teams, which means it may lack some functionalities as a standalone help desk solution.
  • Learning Curve for Advanced Features
    While basic features are easy to use, there can be a learning curve associated with using more advanced features and automations effectively.
  • Dependency on Communication Platforms
    Relies heavily on Slack and Microsoft Teams for its core functionalities, which could be a limitation for organizations not using these platforms.
  • Customization Limits
    While customization options are available, they may not be as extensive as some other dedicated help desk software solutions.

Universal Inbox by Helpwise features and specs

No features have been listed yet.

Halp videos

+ Add

Halp | Jira Slack Integration

More videos:

  • Review - Halp | Introducing Halp
  • Review - GOING TO THE WORST REVIEWED NAIL SALON IN MY CITY....halp

Universal Inbox by Helpwise videos

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Category Popularity

0-100% (relative to Halp and Universal Inbox by Helpwise)

Halp

Universal Inbox by Helpwise

Customer Support
80 80%
Customer Support
20% 20
Help Desk
79 79%
Help Desk
21% 21
CRM
72 72%
CRM
28% 28
Productivity
100 100%
Productivity
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Halp and Universal Inbox by Helpwise

Halp Reviews

Running an Internal Helpdesk inside Slack
The results are apparent regarding who won. Keeping in view all the comparisons made above, the best Slack Support Ticket Extension is Sidequest. Although it is new in the market, Sidequest has impressed many people due to its features and incredibly inexpensive subscription. It is 100% inside Slack, and so users do not have to download any other external apps. Sidequest...
Source: medium.com

Universal Inbox by Helpwise Reviews

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What are some alternatives?

When comparing Halp and Universal Inbox by Helpwise, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Roby - Refreshingly simple helpdesk for Slack & Teams users

HelpSpace - The team inbox with super powers

Sidequest for Slack - Create and track personal or support team tasks, 100% inside Slack.

Rush Sender - Business messaging platform for customer support team

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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