Just use Halp, Atlassian bought them a while back. Conversational ticketing through Teams, with integration with the full ITSM if needed, or a lite weight one within Teams https://halp.com/halp-integrations/microsoft-teams unless you want to learn it for the sake of learning bots. Source: almost 3 years ago

Looks like they use FireHydrant (https://firehydrant.com/) for their status page. But if FireHydrant is having issues, they'd need Stack Overflow. It's a terrible coincidence. - Source: Hacker News / 12 months ago

Slack and combined with an incident management tool like Blameless, FireHydrant, or ResQ will be able to keep track of your incident timeline without you having to do much. Source: about 1 year ago

Have you seen Firehydrant [1]? Not affiliated with them, but met the founders here in NYC and they seemed like great people. [1] https://firehydrant.com. - Source: Hacker News / over 1 year ago

These days there are many tools for SRE Incident Response like incident.io, Blameless, root.ly, FireHydrant, etc. PagerDuty also has built-in incident response capabilities. Source: over 1 year ago

These tips come from Ylan Muller, an avid Okta admin and certified consultant, member of the MacAdmins Slack Community, and the IT Manager at FireHydrant. - Source: dev.to / almost 2 years ago