GroupAlarm is the platform for critical communication and effective collaboration. While it has originally been created as an additional SMS alert for emergency services including feedback at the end of the 1990s, there is now a completely new generation of the software available. The functions of the intelligent Software-as-a-Service solution (SaaS) allow users of emergency services, industrial companies, cities, municipalities or hospitals, etc. to manage alarms, scheduling, work rotas, instructions and required documentation centrally in one software. Customers' requirements include reducing response time, ensuring business continuity management (BCM), optimizing product recalls, effective crisis management and civil protection as well as ensuring patient care even in the event of major incidents.