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GoToHelpDesk.net VS Vivantio

Compare GoToHelpDesk.net VS Vivantio and see what are their differences

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Contents:
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GoToHelpDesk.net logo GoToHelpDesk.net

Provides customer service & help desk SAaS.

Vivantio logo Vivantio

The most flexible, reliable, trusted IT service management software on the market.
Not present
  • Vivantio Landing page
    Landing page //
    2023-05-09

GoToHelpDesk.net features and specs

No features have been listed yet.

Vivantio features and specs

  • Customizability
    Vivantio offers extensive customization options, allowing businesses to tailor the software to their specific needs and workflows.
  • User-Friendly Interface
    The platform features an intuitive and easy-to-navigate interface, reducing the learning curve and increasing user adoption.
  • Scalability
    Vivantio is scalable and can support the growth of a business, accommodating increasing numbers of users and more complex business processes.
  • Integration Capabilities
    It provides robust integration options with various third-party applications and services, enhancing overall efficiency and productivity.
  • Comprehensive Reporting and Analytics
    Vivantio includes in-depth reporting and analytics features, enabling businesses to gain insights and make data-driven decisions.
  • Strong Customer Support
    The company offers responsive and knowledgeable customer support, aiding in smooth implementation and troubleshooting.

Possible disadvantages of Vivantio

  • Cost
    The pricing for Vivantio can be on the higher side, which may not be feasible for small businesses or startups with limited budgets.
  • Complexity
    While highly customizable, the platform can be complex to set up initially, requiring time and effort to configure properly.
  • Limited Mobile Functionality
    The mobile app is not as fully-featured as the desktop version, which can limit the ability to manage tasks on the go.
  • Learning Curve
    Despite its user-friendly interface, the extensive features and customization options may require comprehensive training for full utilization.
  • Integration Setup
    While it offers numerous integrations, setting them up can be complicated and might require technical expertise.

Analysis of Vivantio

Overall verdict

  • Overall, Vivantio is a strong choice for businesses seeking reliable and efficient service management software. It stands out due to its excellent combination of advanced functionality, user-friendly interface, and strong customer support.

Why this product is good

  • Vivantio is considered a good option by many because it offers a comprehensive set of features suitable for managing and streamlining IT service management (ITSM) processes. It provides flexibility, scalability, and robust customization options. The platform is user-friendly and integrates well with other software systems, offering a good ROI for businesses looking to enhance their customer service and support operations.

Recommended for

    Vivantio is particularly recommended for mid-sized to large businesses that need an adaptable ITSM tool. It's ideal for organizations aiming to improve their service delivery and customer satisfaction, as well as those requiring detailed reporting and analytics to drive continuous improvement in their service and support processes.

GoToHelpDesk.net videos

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Vivantio videos

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The Vivantio Platform: An Introduction

More videos:

Category Popularity

0-100% (relative to GoToHelpDesk.net and Vivantio)

GoToHelpDesk.net

Vivantio

Customer Support
19 19%
Customer Support
81% 81
Help Desk
18 18%
Help Desk
82% 82
Customer Service
100 100%
Customer Service
0% 0
Service Desk
0 0%
Service Desk
100% 100

User comments

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What are some alternatives?

When comparing GoToHelpDesk.net and Vivantio, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

DeskPRO - DeskPRO is a multi-channel help desk software.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

UseResponse - Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

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