Gorgias VS WATI

Gorgias

Gorgias is a helpdesk built to provide great support at scale.

WATI

No-code chatbot builder for WhatsApp Business

Landing page //
2023-10-07

Landing page //
2023-08-22

GORGIAS SUPPORT & LIVE CHAT SHOPIFY APP - Honest Review by EcomExperts.io

WATI videos

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WATI - Team Inbox powered by WhatsApp API

Category Popularity

0-100% (relative to Gorgias and WATI)

WATI

Customer Support

56 56%

Customer Support

44% 44

Help Desk

100 100%

Help Desk

0% 0

0 0%

100% 100

Help Desk And Ticketing

100 100%

Help Desk And Ticketing

0% 0

User comments

Share your experience with using Gorgias and WATI. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Gorgias and WATI

Gorgias Reviews

9 Best ManyChat Alternatives & Competitors in 2024

Some live chat and CRM companies focus on specific industries or offer tools that go beyond chat widgets and customer communication. Gorgias is one of the most focused and utility-rich options, although it’s a more expensive ManyChat alternative. You can also connect your Facebook Messenger to your Gorgias account and keep the customer conversations in one place.

Source: www.tidio.com

The 10 Best Tawk.to Alternatives and Competitors [2022]

Gorgias is a Shopify live chat and a CRM that features several different analytical and lead qualification features meant to bolster customer relations. In addition, these features increase bottom lines directly with sales-oriented reporting dashboards.

Source: www.tidio.com

11 Best Customer Service Software & Apps You Need in 2022

Gorgias has carved out a niche for itself as the customer service software for ecommerce. It can connect with major platforms Shopify, Magento, and BigCommerce. More than 8,000 direct-to-consumer brands use Gorgias, including Timbuk2, Steve Madden, and Marine Layer.

Source: krisp.ai

5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support

Gorgias also differs in its pricing. Rather than charging per agent per month, like other help desk apps, Gorgias just charges a flat rate for the month that starts from $60/month. This means you can have an unlimited amount of agents using the software, all for the same price. This either makes it more affordable or more expensive, depending on how many agents you were...

Source: www.ltvplus.com

WATI Reviews

13 Best Apps Like Replika & Similar AI Chatbot Apps

This app offers services from a chatbot to take care of your WhatsApp that serves as a customer service. Thus, if you are relying on that thing for your business then you can try Wati, for sure.

Source: www.regendus.com

Social recommendations and mentions

Based on our record, WATI should be more popular than Gorgias. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gorgias mentions (2)

Getting Started with Shopify Webhooks
These are fired when a customer creates or updates an issue (complaint or comment) relating to the service they got from your store on Shopify. The two events under this category are disputes/create and disputes/update. One use case for these events is to create and update issues on an external issue tracker like Gorgias. Services like Gorgias have more customer support features built-in than what is available on... - Source: dev.to / over 2 years ago
Ask HN: Who is hiring? (July 2021)
Gorgias | Engineering | Full-time | Worldwide (offices in SF and Paris) | Remote friendly At Gorgias (https://gorgias.com) we build the e-commerce help desk that turns customer service into a profit center. - Source: Hacker News / almost 3 years ago

WATI mentions (3)

Verifying a nemployers business for whatsapp API via Meta business Suite
I am looking to use an API service for Whatsapp wati.io is looking like the most appropriate for us at the moment. Source: about 1 year ago
APIs/Saas for building chat bots?
I'm busy doing WhatsApp integration for my CRM using a platform called WATI. Source: over 2 years ago
Offical WhatsApp API
I could find wati.io. Any thing else you guys know ? Source: over 2 years ago

What are some alternatives?

When comparing Gorgias and WATI, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

AiSensy - Whatsapp Chatbot, CRM & Marketing

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Interakt - Easily interact with every user of your app. Setup Your User Interaction Headquarter Today!

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Twilio - Brings voice and messaging to your web and mobile applications.