It doesn’t matter whether you have 1 million end users or 100 corporate customers. Even if you use the best technologies for your own product or even if you have very good developers and very good design teams, sometimes your services may not work, sometimes you may experience problems that you could not foresee. In such times, companies have to manage this troubled process very well. While the think-tank develops to find and solve the problem, you also have to consider customer satisfaction while answering countless calls and tickets.
StatusEntry is with you to manage this difficult process magnificently. Thanks to our stylish and simple interface incident communication tool, we transparently and instantly inform your users about your latest situation. We provide effective communication by sharing your current status with both your in-house employees and your audience through both hosted status page and our various integrated channels. Thus, by stopping the flood of requests, no more duplicate tickets and cumbersome email lists.
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Based on our record, Google Stackdriver Error Reporting seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Do you have any error reporting? Something like Sentry or Google's error reporting. Direct customer feedback can be great, but it often doesn't paint the full picture and doesn't give you technical details that help narrow down the issue. At the very least, you should be asking your customers who are providing feedback to tell you which browser and operating system they are using—a lot of the time this is enough... Source: about 1 year ago
Yup use Cloud Console Error Reporting to get an email blast about all errors in the project. Https://cloud.google.com/error-reporting. Source: almost 2 years ago
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