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Based on our record, Freshservice should be more popular than Google Stackdriver Error Reporting. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Do you have any error reporting? Something like Sentry or Google's error reporting. Direct customer feedback can be great, but it often doesn't paint the full picture and doesn't give you technical details that help narrow down the issue. At the very least, you should be asking your customers who are providing feedback to tell you which browser and operating system they are using—a lot of the time this is enough... Source: about 1 year ago
Yup use Cloud Console Error Reporting to get an email blast about all errors in the project. Https://cloud.google.com/error-reporting. Source: almost 2 years ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
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