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Google Analytics by SumoMe VS Pointel DCCM

Compare Google Analytics by SumoMe VS Pointel DCCM and see what are their differences

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Google Analytics by SumoMe logo Google Analytics by SumoMe

The easiest way to see your Google Analytics

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • Google Analytics by SumoMe Landing page
    Landing page //
    2023-09-29
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Google Analytics by SumoMe videos

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Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to Google Analytics by SumoMe and Pointel DCCM)

Google Analytics by SumoMe

Pointel DCCM

Analytics
100 100%
Analytics
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
Google Analytics
100 100%
Google Analytics
0% 0
Communication
0 0%
Communication
100% 100

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What are some alternatives?

When comparing Google Analytics by SumoMe and Pointel DCCM, you can also consider the following products

Metric.live - Real-time and advanced periodic alerts for Google Analytics.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Datadeck - Spreadsheets visualized In two clicks

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Statsbot - Connect your database, let Statsbot generate data relationships from your database automatically, and get your first insights in a matter of minutes.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

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