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Gong VS Five9

Compare Gong VS Five9 and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Gong logo Gong

Gong uses AI to analyze spoken conversations from audio sources and web conferencing platforms such as Cisco WebEx, GoTo Meeting and Zoom.

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.
  • Gong Landing page
    Landing page //
    2023-09-20
  • Five9 Landing page
    Landing page //
    2023-05-12

Gong videos

+ Add

Stagg Music 26" Chau Gong & 20" Wind Gong Review

More videos:

  • Review - What Happens In A Gong Bath
  • Review - Prog Review 444 - Flying Teapot - Gong

Five9 videos

+ Add

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

Category Popularity

0-100% (relative to Gong and Five9)

Gong

Five9

CRM
100 100%
CRM
0% 0
Communication
0 0%
Communication
100% 100
Sales
100 100%
Sales
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gong and Five9

Gong Reviews

We have no reviews of Gong yet.
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Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Source: biz30.timedoctor.com

Social recommendations and mentions

Based on our record, Gong should be more popular than Five9. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gong mentions (5)

  • Here is a shitty GPT4 created Chris Orlob post, and it is better advice than his past 20 posts.
    #sales #salestips #activelistening #storytelling #confidence #gong.io -----. Source: about 1 year ago
  • Anyone tired of all the grifting happening in the AI space recently?
    * I also like reading marketing and sales data from places like gong.io, and one of their most amusing and frequent observations is how buyers increasingly don't want to talk to humans. And this observation stretches back a few years, too, I can't imagine it being better now than then. Source: about 1 year ago
  • Getting Into SaaS Sales -Starters Guide (Long Post)
    Gong.io This link is really good from them regarding sales objections, especially for prospecting https://www.gong.io/blog/how-to-handle-any-sales-objection/. Source: over 1 year ago
  • I’ve been offered an SDR role in SaaS and had some questions. Help!
    Yes, you would usually have software that tracks the calls, something like gong.io. Source: over 1 year ago
  • Magento 1 End of Life - Braintree and Paypal Taking Action by End of Month. Is migration the only option?
    Thanks for the feedback - the "new message" is just a live chat notification that someone is available to talk if you have questions. It's from a company called Drift, and it's in use by thousands of companies around the world. Not a scam, nor is it tracking you. You'll see the same one on www.snowflake.com or gong.io for example. Ecommerce sites especially have similar chat functions to engage with customers. Source: almost 3 years ago

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: almost 2 years ago

What are some alternatives?

When comparing Gong and Five9, you can also consider the following products

SalesLoft - The simpliest way to build the most accurate and targeted lists of leads on the internet

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

MindTickle - MindTickle is a sales readiness platform to reduce ramp time, drive consistent messaging, & ensure effective field communication

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Outreach - Outreach Is Your Sales Communication Platform

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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