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Five9 VS Outreach

Compare Five9 VS Outreach and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.

Outreach logo Outreach

Outreach Is Your Sales Communication Platform
  • Five9 Landing page
    Landing page //
    2023-05-12
  • Outreach Landing page
    Landing page //
    2023-10-11

Five9 videos

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Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

Outreach videos

+ Add

Using Outreach.io For Outbound Marketing

More videos:

  • Review - Outreach Review & Play
  • Review - Outreach for Sales Development

Category Popularity

0-100% (relative to Five9 and Outreach)

Five9

Outreach

Communication
100 100%
Communication
0% 0
CRM
0 0%
CRM
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Email Productivity
0 0%
Email Productivity
100% 100

User comments

Share your experience with using Five9 and Outreach. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Five9 and Outreach

Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Source: biz30.timedoctor.com

Outreach Reviews

The 6 Best Calendly Alternatives in 2022 (Free & Paid Options)
Note: much the same as with Salesloft, it can be tempting to use Outreach’s calendar functionality if you’re already on the platform, but bear in mind that as a secondary feature built on top of the platform, it lacks the complexity needed for advanced teams.
Source: www.chilipiper.com

Social recommendations and mentions

Based on our record, Outreach seems to be a lot more popular than Five9. While we know about 13 links to Outreach, we've tracked only 1 mention of Five9. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: almost 2 years ago

Outreach mentions (13)

  • Solving the argument between Calling vs Email outreach
    Theres tons of tools to make the email personalizing faster. I.e lavender autobound.ai etc. And sequences like outreach.io / salesloft. Source: 10 months ago
  • Advice
    A solid playbook for automating emails is using a sequencing tool like outreach.io and email writer like autobound.ai. Outreach manages the sending/replying/organizing and Autobound manages the actual content of the emails. Theres other products out there for this as well, these are just two that come to mind. Source: 11 months ago
  • I'm an SDR with a very low connection rate on the phones: i'm literally considering getting a part time job at call centre, perhaps crisis intervention
    Using outreach.io? Then free trial https://www.orum.com/ and power dial your way to call heaven. Source: over 1 year ago
  • Outreach.io
    Can you buy your own subscription to outreach.io and then pass the certification on your own? You might not need your employer's help. Source: over 1 year ago
  • AE Does Not Want Me to Prospect
    I do not have it, sorry! A lot of times I am very ADD with my sales self-study, and the video was tied to an outreach.io ad for content. Source: over 1 year ago
View more

What are some alternatives?

When comparing Five9 and Outreach, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

SalesLoft - The simpliest way to build the most accurate and targeted lists of leads on the internet

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Yesware - Sell smarter with email tracking and more

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Mixmax - At Mixmax, our mission is to change how the world communicates. We’re an email productivity platform that helps sales, customer success, and recruiting teams do their jobs better.

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