GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rules and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.

TestRail’s web-based test case management is used by thousands of great QA and Development teams to efficiently organize, track and manage software testing.

Features

• Coordinate functional, exploratory and automated testing
• Document your test cases with preconditions, steps, and expected results; attach files and screenshots, and customize fields according to your needs.
• Organize test cases in suites and section hierarchies.
• Save test case history to track changes; set baselines for multiple branches and versions as needed.
• Start test runs, select test cases based on powerful filters.
• Boost productivity with personalized to-do lists, filters, and email notifications.
• Capture results of testing in real time.
• Record estimates and elapsed times for accurate time tracking. Compare to historical data. Forecast completion dates and remaining effort.
• Archive test results to protect against modification and support auditing.
• Choose between our SaaS solution hosted on our fast and secure servers; or install on your own server.
• Integrates with Jira, FogBugz, Bugzilla, Assembla, TFS, GitHub, Ranorex Studio, and many other tools.