GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rules and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.
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Based on our record, Shortcut seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Shortcut - Project management platform. Free for up to 10 users forever. - Source: dev.to / 3 months ago
Puh, you want quite a feature set. Don't know if your find what you want in self-hosting. Have you checked https://shortcut.com, yet? IIRC it is incredible feature rich and customizable. Source: about 1 year ago
I'm currently using Shortcut for all my work stuff. Source: over 1 year ago
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