GoDesk VS ReliefJet Essentials for Outlook

GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rules and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.

ReliefJet Essentials for Outlook is a comprehensive set of more than 150 tools for performing a wide range of tasks in processing email messages, contacts, appointments, meetings, tasks and other Outlook items as well as Outlook / Exchange Server folders and mailboxes. The product seamlessly integrates with Outlook and includes Outlook add-in, standalone and Windows command line applications. Utilities can be run in manual and automatic modes as well as on a scheduled basis.

• import and export Outlook items using MSG, EML, MSG, TXT, HTML, PDF and MBOX formats;
• export Outlook contacts to vCard (VCF) format;
• convert message files between MSG, EML, MBOX, PST formats;
• export, split and merge PST files, Outlook/Exchange storages, mailboxes and folders;
• import and export Outlook categories;
• find, remove or move duplicate Outlook items, emails and attachments, get reports on any duplicates found;
• save, add and remove attachments;
• replace attachments with links and links with attachments;
• extract email, data, URL from message texts and headers;
• personify your mailings by creating an individual email for each of the specified recipients;
• assign and remove categories for multiple Outlook items;
• clear message subjects from RE:, FW: and other unwanted prefixes;
• backup, import/export, convert, edit and transfer/migrate Outlook auto-complete list cache;
• and many other tools that will significantly increase your office and home productivity.