GoDesk
FlexiQuiz
OpenKM.us
Fiverr Business
Zendesk
Freshdesk
Udemy
monday.com
Malcolm App
HelpDocs
Typeform
Zendesk Support
HelpJuice
HelpScout
Jotform
Wufoo
GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rules and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.
Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.
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Malcolm App's answer:
The product is more powerful
Malcolm App's answer:
Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.
Malcolm App's answer:
Malcolm App's answer:
Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)
Malcolm App's answer:
Companies and/or organisations who have a high and growing level of customer service activity
Malcolm App's answer:
FlexiQuiz - FlexiQuiz is a powerful online test generator that enables you to create engaging online quizzes, tests, or exams in minutes. Choose from 100's of features to create a customized quiz that meets your objectives for business, education, or fun.
HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.
OpenKM.us - OpenKM is a document management software that integrates all essential document management into one easy to use solution.
Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!
Fiverr Business - Connect with vetted, talented freelancers that help you get every task done.
Zendesk Support - Social Customer Support and Help Desk and Ticketing