GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rules and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.
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Based on our record, Klipfolio seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If those excel files change over time, ask the maintainers to upload in to cloud and add all those excel files as data source in klipfolio (klipfolio.com) and create a dashboard there. Your creation will last forever (as long as the structures of those files last). Source: over 2 years ago
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