GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rules and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.
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I was extremely disappointed. Despite its claims of being a powerful writing tool, it failed to deliver on its promises. The suggestions it provided were often irrelevant and unhelpful, and the content it generated was frequently plagiarized and of poor quality. I would strongly advise against using this tool
I had high hopes for this tool, but it was a complete letdown. It's slow, unintuitive, and produces work that's riddled with errors. I found myself spending more time trying to fix the issues caused by the tool than actually writing
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