GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rules and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.
A cross platform and account family-focused command center. Color coding, automatic notifications and agenda emails. Multiple list formats for shared document creation from the grocery list, to-dos, recipes, and more. Available from any mobile device or computer. A freemium solution.
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Probably a 10 year user of Cozi and loved it until they decided to "improve" it with a totally new version, We have used that one since it came out and it is a simple DISASTER! Entries hang up and nothing happens for minutes- and I just left one running while I went to lunch. Still cycling when I came back and I said "that is it for Cozi"!!!! Going to set up a new one TODAY!
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