GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rules and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.
With all the data about your business in one place you can see the big picture and make properly informed strategic decisions to drive growth. Horizzon brings together strategy, IT architecture, operating models, data, capabilities, change portfolios and ideas into a single, intuitive collaborative business design platform. Real-time visibility of key metrics and trends allows you to take action more quickly. Accelerating the speed and accuracy of your operations now – and into the future.
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