GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rules and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.
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Compared with ALL older versions of software especially both Linux Office tells you what to do instead of performing what you ask for step by step. I often cannot find the way to repair what I did where in Windows this goes fine or is easy to correct. Beside that Open Office is very slow compared with Libre Office and Microsoft is still the fastest.
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