GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rules and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.
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Afilnet is one of the best SMS provider in the market, we have been working with this company for the last 10 years, and we're really happy with the service and support given.
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