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GenieACS VS Zendesk Support

Compare GenieACS VS Zendesk Support and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

GenieACS logo GenieACS

A fast and lightweight TR-069 Auto Configuration Server (ACS)

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • GenieACS Landing page
    Landing page //
    2021-07-30
Not present

GenieACS videos

+ Add

Web portal for basic router config using TR069 and GenieACS

More videos:

  • Review - Can not install GenieACS v1.1.3 on Ubuntu 16 04 5

Zendesk Support videos

+ Add

Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to GenieACS and Zendesk Support)

GenieACS

Zendesk Support

Network Automation
100 100%
Network Automation
0% 0
Customer Support
0 0%
Customer Support
100% 100
Configuration Auditing
100 100%
Configuration Auditing
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare GenieACS and Zendesk Support

GenieACS Reviews

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Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

What are some alternatives?

When comparing GenieACS and Zendesk Support, you can also consider the following products

Unimus - Unimus is a Network Automation and Configuration management (NCM) solution designed for fast deployment network-wide and ease of use. Unimus does not require learning any abstraction or templating languages, and does not require any coding skills.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Oxidized - configuration backup software (IOS, JunOS) - silly attempt at rancid

Zoho Desk - Industry's first context-aware Helpdesk Software

RANCID - RANCID - Really Awesome New Cisco confIg Differ.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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