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Genesys VS DialogTech

Compare Genesys VS DialogTech and see what are their differences

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Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

DialogTech logo DialogTech

DialogTech is an end-to-end call attribution and conversion platform.
  • Genesys Landing page
    Landing page //
    2023-09-13
  • DialogTech Landing page
    Landing page //
    2021-12-20

Genesys videos

+ Add

Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

DialogTech videos

+ Add

Introducing DialogTech, The Global Leader in Call Analytics and Automation

More videos:

  • Review - I Can Do THAT with DialogTech?! 8 Reports You Aren't Using That Will Transform Your ROI
  • Review - Whiteboard Wisdom: How DialogTech Solved the Call Tracking Dilemma

Category Popularity

0-100% (relative to Genesys and DialogTech)

Genesys

DialogTech

Communication
80 80%
Communication
20% 20
Call Tracking And Analytics
0 0%
Call Tracking And Analytics
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
CRM
0 0%
CRM
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys and DialogTech

Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

DialogTech Reviews

Best Call Center Software: The Complete List (2020 Update)
DialogTech offers industry-leading call tracking with AI-powered conversation analytics. DialogTech helps businesses drive growth by making calls as measurable and optimizable as clicks. It can integrate calls with martech stack which can optimize for the entire customer journey by passing call data to the CRM, digital marketing tools, and ad platforms.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Genesys and DialogTech, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Invoca - Call tracking & analytics software

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Marchex - Marchex is a mobile advertising analytics company that connects online behavior to real-world, offline actions.

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