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Genesys VS Bright Pattern

Compare Genesys VS Bright Pattern and see what are their differences

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  4. » Alternatives

Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

Bright Pattern logo Bright Pattern

Bright Pattern provides multichannel cloud contact center software enabling rich customer experiences across popular channels.
  • Genesys Landing page
    Landing page //
    2023-09-13
  • Bright Pattern Landing page
    Landing page //
    2023-07-31

Genesys videos

+ Add

Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

Bright Pattern videos

+ Add

Bright Pattern Contact Center Insurance Demo

More videos:

  • Review - Spring 2018 Release of Bright Pattern Call Center Software
  • Review - Bright Pattern Call Center Software Spring 2018 Release Webinar

Category Popularity

0-100% (relative to Genesys and Bright Pattern)

Genesys

Bright Pattern

Communication
83 83%
Communication
17% 17
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Call Center Software
74 74%
Call Center Software
26% 26
Cloud Contact Center
0 0%
Cloud Contact Center
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys and Bright Pattern

Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

Bright Pattern Reviews

Best Call Center Software: The Complete List (2020 Update)
Bright Pattern is another cloud-based contact center software that will help you grow your business through improved productivity. They offer a fully-featured software that includes detailed reporting, management tools, CRM integrations, and a broad list of awesome features.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Genesys and Bright Pattern, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

PhoneBurner - PhoneBurner is a cloud-based​ power dialer to boost sales productivity

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

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