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Genesys PureConnect VS Genesys Cloud

Compare Genesys PureConnect VS Genesys Cloud and see what are their differences

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Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

Genesys PureConnect videos

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Genesys Cloud videos

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Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to Genesys PureConnect and Genesys Cloud)

Genesys PureConnect

Genesys Cloud

Communication
45 45%
Communication
55% 55
Customer Support
50 50%
Customer Support
50% 50
Enterprise Communication
48 48%
Enterprise Communication
52% 52
Call Center Software
52 52%
Call Center Software
48% 48

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What are some alternatives?

When comparing Genesys PureConnect and Genesys Cloud, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Genesys Engage - Contact Center Operations

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

8x8 Cloud Contact Center - 8x8 Cloud Contact Center is a VoIP call center solution.

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