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Genesys PureConnect VS CXM Record

Compare Genesys PureConnect VS CXM Record and see what are their differences

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Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

CXM Record logo CXM Record

CXM provides world-class tools for Customer eXperience Monitoring & Management. Call Recording | Screen Recording | Agent Performance Evaluation | Speech Analytics
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25
  • CXM Record Landing page
    Landing page //
    2023-10-22

Category Popularity

0-100% (relative to Genesys PureConnect and CXM Record)

Genesys PureConnect

CXM Record

Communication
96 96%
Communication
4% 4
Cloud Contact Center
0 0%
Cloud Contact Center
100% 100
Customer Support
100 100%
Customer Support
0% 0
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

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What are some alternatives?

When comparing Genesys PureConnect and CXM Record, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

CallN - Intelligent cloud based VOIP call recording software & speech analytics solutions for any business. Compatible with a range of CRMs & telephony systems.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Fonvirtual - Virtual PBX, international virtual phone numbers and Call Center software, with WebRTC extensions and agents. The new VoIP phone system. No term contracts.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

SoliCall PBXMate - Echo cancellation and Noise Reduction for telephony

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