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Genesys Engage VS 3CX

Compare Genesys Engage VS 3CX and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Genesys Engage logo Genesys Engage

Contact Center Operations

3CX logo 3CX

Hosted PBX with CRM integration and mobile apps
  • Genesys Engage Landing page
    Landing page //
    2023-08-03
  • 3CX Landing page
    Landing page //
    2023-02-09

Genesys Engage videos

+ Add

Genesys Engage on Azure: Create memorable customer experiences

3CX videos

+ Add

3CX Voip Phone System-overview and review-Free Version

More videos:

  • Review - 3CX Phone System 12 Review
  • Review - Overview of 3CX Phone System Version 15 Free Edition

Category Popularity

0-100% (relative to Genesys Engage and 3CX)

Genesys Engage

3CX

Communication
43 43%
Communication
57% 57
Customer Support
100 100%
Customer Support
0% 0
Enterprise Communication
42 42%
Enterprise Communication
58% 58
VoIP
0 0%
VoIP
100% 100

User comments

Share your experience with using Genesys Engage and 3CX. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys Engage and 3CX

Genesys Engage Reviews

We have no reviews of Genesys Engage yet.
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3CX Reviews

10 BEST VoIP Software 2020 | Free & Commercial Voice Over IP Tools
3CX is a VoIP phone. It is available on-premises for Linux as well as Windows. On the cloud deployment is available with your Google, Amazon, or Azure account. It has features of self-installation and management. Its mobile app is available for Android and iOS devices.
Source: www.softwaretestinghelp.com

Social recommendations and mentions

Based on our record, 3CX seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Genesys Engage mentions (0)

We have not tracked any mentions of Genesys Engage yet. Tracking of Genesys Engage recommendations started around Mar 2021.

3CX mentions (3)

  • Facebook Messaging App Review Fails
    This Facebook App is used to integrate our 3CX Phone System (https://3cx.com) with Facebook Messenger. This app allows us to connect Facebook Messenger to our internal Chat system in our 3CX PBX Phone System so that we can seamlessly collaborate with our customers via Facebook Messenger without our employees being logged into a Facebook page sitting and waiting to respond to message requests via messenger. Each... Source: 5 months ago
  • 3CX Instance Not Working
    The instruction from 3cx.com is "When the Debian installer finishes, the machine is rebooted and the 3CX installation starts automatically.". Source: over 1 year ago
  • Stuck integrating an ATA with SBC on a wee-little home network
    Disclaimer: I'm out of my element here. I've watched a few youtube videos, and followed several guides on 3cx.com to get me where I am today. Source: almost 2 years ago

What are some alternatives?

When comparing Genesys Engage and 3CX, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Vonage Business Communications - Vonage Business Communications transforms communications and activates conversations anytime, anywhere. Learn more about unified communications now!

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

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