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Genesys Cloud VS Zendesk Connect

Compare Genesys Cloud VS Zendesk Connect and see what are their differences

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Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Zendesk Connect logo Zendesk Connect

Personalized customer engagement and communication tool
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
Not present

Genesys Cloud videos

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Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Zendesk Connect videos

No Zendesk Connect videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Genesys Cloud and Zendesk Connect)

Genesys Cloud

Zendesk Connect

Communication
100 100%
Communication
0% 0
Emergency Communications
0 0%
Emergency Communications
100% 100
Customer Support
100 100%
Customer Support
0% 0
Notifications And Alerting
0 0%
Notifications And Alerting
100% 100

User comments

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What are some alternatives?

When comparing Genesys Cloud and Zendesk Connect, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

DialMyCalls - The easy to use mass and emergency notification platform. Send a phone call, text message or e-mail to your entire list of people in seconds.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Call-Em-All - Call or send messages to friends and family members as well as other people who are online. The app allows you to create a message and send it out to multiple devices and pages.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

SimpleTexting - SimpleTexting offers SMS and text marketing services for companies of all sizes.

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