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Genesys Cloud VS YouMail

Compare Genesys Cloud VS YouMail and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

YouMail logo YouMail

YouMail turns visual voicemail into a personal assistant for handling all your missed calls.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • YouMail Landing page
    Landing page //
    2023-05-11

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

YouMail videos

+ Add

YouMail Review 2020 - (Here's Everything You Need To Know!)

More videos:

  • Review - YouMail Voicemail Assistant iPhone App Review
  • Review - Why You Need YouMail!

Category Popularity

0-100% (relative to Genesys Cloud and YouMail)

Genesys Cloud

YouMail

Communication
89 89%
Communication
11% 11
VoIP
0 0%
VoIP
100% 100
Enterprise Communication
83 83%
Enterprise Communication
17% 17
Customer Support
100 100%
Customer Support
0% 0

User comments

Share your experience with using Genesys Cloud and YouMail. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, YouMail seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Genesys Cloud mentions (0)

We have not tracked any mentions of Genesys Cloud yet. Tracking of Genesys Cloud recommendations started around Mar 2021.

YouMail mentions (1)

  • Recovering voicemail after changing to Virgin
    One option to consider going forward: I've personally moved on to using a free youmail.com account - this captures the voicemails to email with a sound file attachment as well as a text transcription. No need to even install any app -- just customizing your conditional call forwards. Not sure if Virgin allows customizing that. Source: over 2 years ago

What are some alternatives?

When comparing Genesys Cloud and YouMail, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Hi Voicemail - Stop robocallers filling up your voicemail

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

MightyCall - Virtual phone system that lets you run your business from anywhere.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Line2 - Line2 adds a second phone number or complete cloud business phone system to smartphones & computers that's robust yet affordable. Buy online or get a custom quote.

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