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Genesys Cloud VS Vanilla Forums

Compare Genesys Cloud VS Vanilla Forums and see what are their differences

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The platform for exceptional customer service at scale. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Vanilla Forums logo Vanilla Forums

Build an engaging community forum using Vanilla's modern cloud forum software.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Vanilla Forums Landing page
    Landing page //
    2023-02-03

  www.vanillaforums.comSoftware by Vanilla Forums

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Vanilla Forums videos

+ Add

Vanilla Forums

More videos:

  • Review - Vanilla Forums: Moderation Queues
  • Review - Using Announcements in Vanilla Forums

Category Popularity

0-100% (relative to Genesys Cloud and Vanilla Forums)

Genesys Cloud

Vanilla Forums

Communication
100 100%
Communication
0% 0
Forums And Forum Software
0 0%
Forums And Forum Software
100% 100
Customer Support
100 100%
Customer Support
0% 0
Community Platform
0 0%
Community Platform
100% 100

User comments

Share your experience with using Genesys Cloud and Vanilla Forums. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Vanilla Forums seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Genesys Cloud mentions (0)

We have not tracked any mentions of Genesys Cloud yet. Tracking of Genesys Cloud recommendations started around Mar 2021.

Vanilla Forums mentions (3)

  • The (grim?) future of Daoist forums
    I used to use phpBB back in the day. Vanilla forums has seemed interesting to me for a while (https://vanillaforums.com/), I used HostGator back in the day (https://www.hostgator.com/). Source: about 2 years ago
  • 1password is considering a self-hosted option to store vaults
    That one seems to be built with Vanilla Forums: https://vanillaforums.com/en/. - Source: Hacker News / almost 3 years ago
  • Boards.ie hamster has fallen off his wheel
    They're blaming their service provider for not working on the weekend, even though they should have been well aware of that when considering them as a service provider and should have planned their migration schedule accordingly. Source: almost 3 years ago

What are some alternatives?

When comparing Genesys Cloud and Vanilla Forums, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Discourse - Discourse is an open source discussion platform built for the next decade of the Internet.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

XenForo - Intuitive. Social. Engaging. Fast. XenForo brings a fresh outlook to forum software.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

phpBB - Raspberry Pi. The Raspberry Pi is a cheap, credit-card sized computer. The official website uses phpBB for their discussion forums. phpBB is not affiliated with nor responsible for any of the sites listed on the showcase.

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